Customer Service Representative

<p><b>Company Overview</b></p>
<p>If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve.</p>
<p>As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions.</p>
<p>Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety.</p>
<p>Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone!</p>
<p><b>Role Summary</b></p>
<p>The Customer Service & Order Fulfillment Team After Market (CSOF AM) in Etten-Leur is recruiting for a :</p>
<p><b>Customer Service Representative m / v 40 hours a week</b></p>
<p>In this position you will be responsible for the order management for several customers in the Aftermarket team of the Seal Operations Facility in Etten Leur.</p>
<p>As a Customer Service Representative, you will be the contact person for several our customers.</p>
<p><b>Responsibilities & Requirements</b></p>
<p>In this role, where you will be based in Etten-Leur, you will be reporting to the Customer Service Manager, After Market, working in a team with other customer service representatives.</p>
<p>Objectives will be focused on customer satisfaction, pro-active communication to customers, on-time-delivery, reliability, and efficiency of order management processes.</p>
<p><b>Accountabilities :</b></p>
<ul>
<li>Extensive and pro-active communication with our After Market customers.</li>
<li>Efficient and timely accepting, booking, and scheduling of After Market seal orders.</li>
<li>Control of clean order entry. Confirming orders to our customers.</li>
<li>Follow-up on order fulfillment for specific customers (each team member is responsible for specific customers / regions).</li>
<li>Communication of reliable lead times to our customers.</li>
<li>Expediting and priority setting of orders within the Etten-Leur organization.</li>
<li>Progress reporting to our customers.</li>
<li>Registration and support regarding customer complaint handling</li>
</ul>
<p><b>Your Profile</b></p>
<ul>
<li>Bachelor’s degree and / or related work experience to Bachelor level.</li>
<li>Team Player with strong interpersonal and communication skills.</li>
<li>Good English verbal and written communication skills,</li>
<li>Strong administrative skills : accuracy is important.</li>
<li>Pro-active in solving daily issues with customers and within the organization.</li>
<li>Ambitious to develop personally and to grow within the company</li>
</ul>
<p><b>Preferred Experience / Skills</b></p>
<ul>
<li>Any other language skills are a plus.</li>
<li>Experience with using MRP driven business systems is preferred. (SAP)</li>
<li>Experience in a sales or customer service-related department is preferred.</li>
<li>Experience in Excel is preferred</li>