Clinical Product Support Specialist

Overview Clinical Support Specialist At Spacelabs Healthcare, we are on a mission to provide continuous innovation in healthcare technology for better clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enable better-informed decisions, increase efficiencies, and create a safer environment for patients. Why work at Spacelabs? Because lives depend on you! Overview of Role To provide Clinical and Product support of Cardiology (CPSS) including strategic reference sites within UK. This role will focus on Cardiology products and solutions to drive forward business and support for this area of the company’s product range. The Cardiology Clinical Product Support Specialist (CPSS) is a professional person, supporting Field Sales and Service in providing trial, sales, marketing, education and clinical expertise during pre-sale, installation, and post-sale activities. The CCPSS consults with the customer and sales team during the planning and tender process developing bids and education programmes to meet our customers’ unique needs and expectations. The CCPSS provides support during trial, bid and installation providing support and education to customers on clinical application of the products. Clinical input is provided by the CCPSS to appropriate personnel on product issues, customer feedback and training materials. Responsibilities Be fully competent in the application and operation of all Spacelabs’ Cardiology products in all care environments. Understand the technicalities and language of Cardiology solutions. Cascade to Sales & Service colleagues’ information on Cardiology solutions including the capability of having an educated technical / networking discussion with IT professionals and others within the hospital. Work various shifts as deemed necessary for successful pre-sales demonstrations, evaluation and/or installation. Provide customer, new hirer, Sales Representatives, and other staff members training on all clinical applications of equipment specific to the employee or care area. Categories of training provided are informative (general staff), Basic User, Competency Based, Train the Trainer (customers and caregivers) and full sales & support training for the Cardiology UK Sales force and distributors. Run and organize monthly off-site customer training courses, update & enhance course material as per product changes Provide on-going product and clinical updates for the UK & Sales Team and occasionally EMEA Spacelabs distributors as and when requested to do so. Utilise efficient time management and cost containment in all activities. Contributes to new product development by providing clinical feedback on projects to the R&D teams in Edinburgh, UK, utilizing the Agile system to sign off products pre-release. Maintain a high level of product knowledge on Spacelabs’ products and competitive products Participate in any educational meetings at professional trade shows and National meetings also on occasion the setup, stand management, and disassembly of professional trade shows and National meetings Submit accurate reports regarding expenses, activities Qualifications Candidate Requirements BA/BS Degree in a technical, science or business discipline desirable or proven Clinical and or commercial track record in the immediate Medical Industry or similar It is essential that the role holder is a Cardiac Department Practitioner, with proven Cardiology experience/SCST member may be considered. Ability to communicate at all levels of an organisation effectively. Excellent communication and presentation skills: listening, written, verbal Ability to be flexible and to travel to all UK locations Demonstrate effective presentation skills, and verbal and written communication skills. Previous experience of dealing with Quality systems procedures and identifying non-compliance issues would be advantageous. Computer experience, including PowerPoint, word processing and use of Internet communications. Previous use of the Agile system desirable. Demonstrated flexibility, autonomy, self-motivation, and a high level of professional demeanour. Other Work Requirements Extensive travel may be required. Customer facing 70% to 90%. Maybe required to work long days on occasion as necessary for successful installation and training. Previous experience with Spacelabs Cardiology equipment desirable. Location preferably SW/W London, Berkshire, Oxfordshire, Nothampton, Milton Keynes, Coventry.