Digital Learning and Education Manager

Schneider Electric Victoria acknowledges that our people are privileged to live and work in the traditional territories of the Lkwungen, Malahat, Pacheedaht, Scia’new, T’Sou-ke and W̱SÁNEĆ peoples. Schneider Electric endeavors to continue to work with Indigenous First Nations to respectfully acknowledge history and mutual goals for prosperity. At the heart of Energy Management and Schneider Electric new equity story, Digital Services has a unique positioning at the core of Schneider Electric digital strategy. Doubling its revenue year on year, Digital Services offers a high-growth environment that requires a unique set of key competences and offers a unique positioning to develop new value spaces and new revenue streams. Digital Services combines the great working environment of schneider electric with the innovation, opportunities, and dynamic atmosphere of a start-up. Our organization is a fast-paced working environment with a unique chance to solve customers and operations problems where honest and open feedback is encouraged as new agile process, governance, organization are being refined. If you are someone who embraces changes with a positive attitude you will have the opportunity to collaborate with senior management in many levels to shape the future and motivate a talented team of experts. We embrace great communication and thrives on building and maintaining strong relationships Job Description Take ownership over and be accountable to the digital onboarding and education experience for all stakeholders of Energy Hub and other Digital Services offers with XaaS business models. Serve as a bridge between product management and customer success, Connect Service Hub and support organizations. Key stakeholders targeted for the Learning and Education content include: SE Global / Regional Commercial (Digital Power, Digital Services) SE Operational Marketing SE V1 Key Accounts, Digital Power, Digital Services, Consulting Engineer and Channel Sales SE Technical Support SE Customer Success Management / Connected Service Hub organizations SE PAEs Partners (Electrical Contractors, Service Providers, EcoXperts, etc) Main Responsabilities Coordinate with R&D, Marketing, Commercial Stakeholders and external expert industry associations (e.g. TSIA) to define and develop an XaaS Education and Adoption Playbook that illustrates how to achieve LAER* objectives through content delivery. Advice on e-learning tools/technology and learning methodology for key personas Coordinate with Product Owner and Offer Marketing on creation of software and services sales training eLearning for key milestones in the offer evolution. Develop and Collaborate between Product Owner, Connected Service Hub and R&D to develop training content to be embedded into the product micros Apps or knowledgebase. Contribute content for quarterly and strategic releases to inform front-office, partners and users of newly released features through the entire customer journey. Develop and implement a self-service technical training curriculum for application engineers, partners or technical end users on the deployment, configuration, and administration of the offer. Determine and drive the distribution strategy for the digital content to ensure target audience receives content. Ensure education content is driving business outcomes and intended user behavior through feedback loops and performance tracking. Work with stakeholders closest to the deployment and use of the product to learn and provide continuous feedback to product management to improve product features and workflows. Experience & Skills Minimum 5-10 years in professional and software education, training and/or curriculum and content development. Ability to with technical experts as well as marketing to convert technical features into simple and consumable learning content. Some understanding of power and energy management concepts Self-starter and autonomous. Collaborative and agile mindset. Familiarity with video editing / content creation tools *LAER refers to TSIA’s XaaS customer journey – Land, Adopt, Expand and Renew. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.