Customer Service Representative $12.10

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Customer service Representative This position is TEMPORARILY REMOTE- Full-time, location- Baton Rouge, Louisiana Hour’s work- Monday-Friday- 8 AM-5 PM $12.10/hr Do you have great attention to detail? Enjoy Excellent Training, Career Opportunities, a Great Culture, and Great Benefits This position is 100% managing inbound and outbound calls and speaking with clients and/or their representatives. Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. Complete ingoing/outgoing calls on participants. Conduct assigned satisfaction surveys. Use appropriate Conduent and OAAS databases. Document participant interactions, any participant issues or complaints, and outcomes. Escalate and refer appropriate complaints to Protective Service Services. Participate in ongoing department training. Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAs Ascertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide the client with appropriate resolution. Provides customers with appropriate standard information requested. Derives all necessary information from customers to update the database. Understands when to seek help and/or escalate to a more senior role. Complete monthly contacts with participants to monitor service delivery. Requirements High School diploma or GED Be able to successfully pass a criminal background and drug screen. Call center experience Proficiency (or ability to be trained) with company standards Have great attention to detail Be organized and can multi-task while adapting to changing priorities Working with us Join a rapidly growing organization that can support your career goals. Working for you What you get: Paid Training Career Growth Opportunities Full Benefit Options Great Work Environment Opportunity to make more based on quality and production About Us Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Join Us Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best! Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the