Salesforce Implementation Senior Analyst

êton is recruiting: Salesforce Implementation Lead, several locations / remote work Would you like to make a difference to the environment? Do you want to work for a global and ethical company? Join us and help us provide energy-efficient solutions that make a real impact. We make what matters work. To find out more about us check: youtube.com/watch?v=JzZfovyFZcY As Salesforce Implementation Lead, you will be responsible for facilitating the implementation of Salesforce Field Service across EMEA countries. This involves working closely with the local service teams and Cluster management to ensure their readiness for the organizational and process changes. You will be directly responsible for building organizational change roadmaps for each deployment and leading the communication plan for the region to provide regular updates to all levels of internal stakeholders. You will work closely with Regional Business Process Owner (RBPO) and IT Project Manager, the Salesforce Implementation Lead will support the overall EMEA deployment goals and timelines, provide feedback from the local service teams and will be required to manage parallel country and/or cluster implementations Your main duties: Lead the service team’s readiness for implementation of Salesforce Field Program Complete pre-implementation assessments to start onboarding of new local service teams Provide a gap analysis between current / future states and identify potential pain points Manage data analysis & migration from multiple systems (including SAP, Oracle, Bahn, Lotus Notes, Siebel C360) Create and follow Organizational change Management roadmaps for pre/post go live to support local service teams Identify & communicate accordingly with key local stakeholders Define how the new change will affect the end user Create “what’s in it for me” messaging for each end user profile to support system adoption Provide regular status updates to stakeholders to ensure alignment Support creation of training materials and training of local “super users” Ensure proper knowledge transfer of system and processes to the local service teams Create feedback mechanisms to ensure best practice Ensure program sponsors and steering committee members are kept informed Work closely with the RBPO to highlight design gaps & support with solutioning Gather feedback and articulate local service team questions/concerns during implementation phase Propose enhancement options to the Salesforce design Explore opportunities for external system integration Analyze potential design change Vs business process change to minimize customization and maintain scalability of solution Track, oversee & report on progress of the current implementation project Evaluate user adoption of new system and processes Provide support as the single point of contact during project warranty post go-live Capture lessons learnt to improve future implementations Qualifications What we are looking for: Business/IT/Technical education 3-5 years of experience of IT project management and implementation is essential Previous experience of field service system deployments is essential First-hand practical experience within Field Service would be useful Understanding and experience of agile/SCRUM methodology SCRUM master certification would be beneficial Salesforce certification/experience would be beneficial SAP ERP / Oracle 11i / Siebel C360 knowledge would be beneficial Communication – excellent written & verbal skills to ensure effective communication to all levels of stakeholders across EMEA service business Organizational Change Management – creating OCM roadmaps & regular communications for each deployment & overall program level Project Management - ability to execute multiple projects simultaneously and complete projects with tight deadlines Integration – understanding of field service business requirements from applications and integration between enterprise level systems (Salesforce FS, SAP ERP, PDH, TPH, etc) Scheduling & Prioritization – prioritizing roll-out requirements with local service teams Self-starter – ability to proactively take on new challenges with enthusiasm and confidence What we offer: Permanent contract in fast growing global company. Excellent working environment – safety and ethic are really important for us. Culture & Values – Eaton is more than the products we invent and produce – the way we do business is just as important. At Eaton, our values and culture define who we are – both individually and as an organization – and direct our activities every day. Learning & Development – We invest in our employees for the long term – not just with salary and benefits, but with ongoing learning and development opportunities made available through Eaton University. Wellness - Wellness at Eaton is more than a program, it’s about changing the environment by offering. About Eaton: Eaton is a power management company with 2019 sales of $21.4 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic, and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. Candidate applying to the vacancy will be subject of the background screening.
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LI-JC2 What you will get from us Eaton’s mission is to improve the quality of life and the environment through the use of power management technologies and services. We provide sustainable solutions that help our customers effectively manage electrical, hydraulic and mechanical power – more safely, more efficiently and more reliably. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each day. It’s where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. Eaton’s 2020 revenues were $17.9 billion, and we sell products to customers in more than 175 countries. We have approximately 85,000 employees. We make work exciting, engaging and meaningful for our employees through our dedication to tackling some of the toughest power management challenges on the planet and by never losing sight of what matters. Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We pledge to always foster a diverse and inclusive environment, including inclusion resource groups that bring together employees who share a common purpose, interest or background. In the past year, our company has received top employment recognition by the Human Rights Campaign and almost fifty percent of our Board of Directors represented diverse groups. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We have demonstrated our passion for sustainability with the recent announcement of cutting carbon emissions from the company’s operations by at least 50 percent by 2030. We are ethical, passionate, accountable, efficient, transparent and committed to learning. We are confident we can deliver on our promise to improve the quality of life and the environment because of the attributes that our employees embody. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Job: Sales Region: Europe, Middle East, Africa Organization: ES EMEA ETD SERV Services Job Level: Individual Contributor Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes – Hybrid Does this position offer relocation?: No Travel: Yes, 25 % of the Time