Freight Payment Service Delivery Lead

This position requires the service management, supplier handling and improvement of the operational logistics invoice management landscape. This position serves as a dedicated support for key user to ensure freight invoices are processed and paid in an accurate and timely manner through established rules and processes.  This role requires sound logistics and process knowledge on the Siemens set up and would require interface with Siemens interna/external users, third-party service provider (Cass) and external carriers to identify, communicate, resolve, and settle freight invoice and payment related processing issues.   Serve as subject matter expert for the Siemens business performing hands-on freight invoice exception handling and reporting.  Key areas of Responsibility Primary contact for Siemens business key user inquiries, problem resolution and escalation. Manage invoice exception processing for parcel and freight invoices across the identified regional customers by engaging relevant stakeholders Work with Cass account manager on carrier invoice rejections and solutions for resolution Work with carrier account receivables representatives on invoicing issues and invoice aging Provide reporting metrics defined by Supply Chain Managementand Siemens business units Carrier invoice quality statistics (exception handling and rejections) Carrier invoice aging reports and various metrics Conduct quality reviews monthly with the service operational team to identify areas of failure Identify process improvement based on the failure modes and facilitate the implementation of the process changes with the related operational teams and key user groups Work on standardization of KPI’s and reporting which forms part of the regular review with the customers and the internal teams Required Knowledge, Skills and Experience Strong analytical skills and advance knowledge of reporting techniques. 2 plus years of logistics, process and invoicing experience. HS diploma required, advanced degree a plus. Demonstrates a good grasp of knowledge and basic principles of parcel and freight transportation. Good systems integration knowledge of logistics and warehouse management is recommended. Self-motivated with good communication and time management skills. Must be quality driven and have a strong attention to detail.  Team player with the ability to drive results and process improvements in a timely manner. Advanced MS Excel skills. -Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization. -Where permitted by applicable law, Siemens may require employees to be fully vaccinated against COVID-19 based on job requirements, and in accordance with an accommodation based on legally protected reasons. Organization: Global Business Services Company: Siemens Corporation Experience Level: not defined Job Type: Full-time Equal Employment Opportunity Statement Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more, Click here. Pay Transparency Non-Discrimination Provision Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here. California Privacy Notice California residents have the right to receive additional notices about their personal information. To learn more, click here.