CUSTOMER SUCCESS MANAGER_Col

Great people make Schneider Electric a great company. CUSTOMER SUCCESS MANAGER _SE COL Colombia Are you looking for a new opportunity as a CUSTOMER SUCCESS MANAGER in Colombia? We create connected technologies that reshape industries, transform cities and enrich lives. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment: https://youtu.be/NlLJMv1Y7Hk. We’re looking for people with a passion for success — on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY. What would some of your responsibilities include? Responsibilities Lead and maintain the ongoing client relationships for recurring services, organize and manage recurring communication of client performance, ensure our internal commitments are delivered with excellence, that the customer outcomes are achieved, and promote/support additional value from our extensive line of solutions. Assist and manage the client relationship through each of the lifecycle stages of Adopt, Expand and Renew. Help clients achieve faster time to value through onboarding and usage training, explore opportunities to expand existing and leverage other services, contribute to sales with upsell opportunities and minimize churn. Improve customer experience through ensuring that product support and customer complaints are handled in a timely manner. Serve as the primary point of accountability for assigned clients for Digital recurring services. Advise and develop client vision, clearly define desired business outcomes and create a success plan. Be in charge of renewal & limit churn rate Identify possible pull through opportunities (renewal, cross and upselling) with Service Bureau experts (CSH) Close opportunities directly or liaise with Digital V2 for maximum impact Provide regular customer updates, data insights, performance / issue trends (QBRs, etc.) Build out and track standard Customer Health Score Metrics Build, maintain and leverage strong relationships with clients and Business Decision Makers within each customer to influence adoption Provide a feedback loop on potential offer improvements, based on customer adoption & direct input Identify users’ of SE Digital services offers & secure customer satisfaction. Drive usage and help accelerate customer value for each product/service Ensure follow-up meetings with country Sales (cover E2E opportunity process, from lead to order) Share and implement best practices to drive up realization of outcomes Qualifications Do you have these key experiences and qualifications? Qualifications – External Bachelor of Science or Engineering degree preferred Knowledge of the large and critical electro-intensive industry, ecoStruxure, IoT or Cloud understanding and a proven track record of generating or leading related opportunities Proficient computer experience in Microsoft Office Products + Salesforce High commitment to the company’s vision and values. Excellent analytical skills and attention to detail. Excellent communication skills both verbal and written. Effective working in team environment. Customer oriented, Nurturing, Farmer Characteristics Deep passion for making others successful Dynamic & entrepreneur Bringing forward proposal At Schneider Electric we want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We embrace a high-performance culture by being straightforward, open, passionate and effective and challenging the status quo. COME ABOARD About Schneider Electric Satisfaction is not a guarantee — it’s a life goal. Schneider Electric™ provides the platform for professional and personal fulfillment, through employee well-being; unique and diverse collaborative teams; challenging roles; continual skill growth; and more. We comprise a 160,000-strong high-performance workforce, and we thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Our connected technologies reshape industries, transform cities and enrich lives. Open space for localized content: country or region specific information and/or business unit organization description. You know about us, so let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such. Schedule: Full-time Req: 007XLM