Customer Voice Specialist

We are looking for a Customer Voice Specialist to join our Customer Satisfaction team whose mission is to ensure we deliver an unbeatable experience to our customers. You will capture feedback and trends which will impact the strategy and focus of other departments. You will be responsible for reviewing feedback from various sources, categorizing customer insights, and spreading the findings to the company. You will be encouraged to communicate with the customers and understand their needs. In your role, you will work with Sales, Marketing, and Tendering teams, supplying them with customer insights and helping them make the right decisions. YOUR TASKS: Reviewing and analyzing customer feedback from various sources Creating reports and sharing the findings with the company Responding to customer feedback on a daily basis Contribute to improving and scaling our customer voice program Contribute to other activities of the customer experience team Interviewing customers to capture deeper insights when needed YOUR PROFILE: You strive for simple yet wonderful customer experiences You enjoy analyzing qualitative and quantitative data (SQL/Access, Excel) You can empathize with customers, define their core problems and ideate the solutions You express your thoughts in clear English, both written and spoken Past experience building customer voice programs is a big plus Past customer-facing roles is a plus Native hungarian language is a must Let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.