Senior Client Manager, SNL Banker

S&P Global Market Intelligence The Role: Senior Client Manager, SNL Banker Grade/Level (relevant for internal applicants only): GL 11 The Team: Client Management plays a crucial role in our SNL Banker and Software Solutions business - as the primary contacts responsible for enhancing and evolving our client experience. Success measures are net renewal rate, follow-on SOW Sales and client usage. The Impact: We’re looking for a Senior Client Manager for our industry-leading SNL Banker analytics solution – working with existing clients to ensure retention, strengthen relationships and adoption, and grow opportunities. What’s in it for you: You will have the opportunity to work with a strong existing client base, in a collaborative, supportive and inclusive work environment The Location: US Remote or US office preferred locations: Dallas, Charlotteville, Raleigh Responsibilities: Serve as the primary relationship manager for multiple clients throughout the customer lifecycle Create and maintain executive relationships with Community Banks and Credit Unions through regular communication, strategy and roadmap discussions Lead renewal discussions and negotiations Negotiate terms to align with both client and company objectives Coordinate creation of follow-on statements of work with client and sales Coordinate delivery of vendor due diligence documentation upon client request Engage internal resources to resolve invoicing and contracting issues Participate in sales prospect meetings when requested Oversight of client advisory activities Advisors are assigned to named Clients. The Senior Client Manager needs to meet at least weekly with these Advisors to review client-specific deliverables, including client reporting requests, follow on development work, and training Participate on Advisor led calls to provide additional support as needed. Lead client calls when client relationship warrants the additional knowledge and experience Act as backup to Advisors to provide coverage or additional support Team / business responsibilities Present during monthly internal client health meetings Present at annual user conference and webinars Document and provide analysis regarding projected client revenue as requested Participate in setting performance goals for the SNL Banker client management team What We’re Looking For: Minimum 7+ years of related experience in banking, financial technology or consulting Knowledge about Finance or Operations for national banks, community banks or credit unions would be desirable Prior experience of driving software adoption or automation of processes (from a business rather than technology perspective) - with a strong understanding of challenges and best practices. Someone who takes a consultative approach to understanding client needs and thrives on helping clients to achieve their strategic goals. Demonstrated ability to influence credibly and effectively at all levels of an organization A team player who has the gravitas to build trust with clients. A skilled communicator, with the ability to convey complex concepts clearly and simply. Compensation/Benefits Information: S&P Global states that the anticipated base salary range for this position is $100k to $115k. Base salary ranges may vary by geographic location. This role is eligible to receive S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires. About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP202.2 - Middle Professional Tier II (EEO Job Group) Job ID: 274619 Posted On: 2022-06-25 Location: Virtual, Michigan, United States