Operations Manager, 18-24 months contract

Overview At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The Opportunity Ignition Tax is a team of full-stack developers, project managers, and technology trailblazers who pride themselves on creativity and innovation. Tasked with leading KPMG Canada and our clients through digital transformation, Ignition Tax is focused on tax innovation to unlock value and prepare our clients for the future. KPMG Ignition Tax helps organizations realize opportunities through our far-reaching intelligence capabilities that allow for the development of modern software solutions. In a fast-paced, experimental environment, our team collaborates with strategic partners and tax leaders across Canada to build next-generation solutions. By fostering a startup culture within a welcoming nurturing environment and with the support of KPMG's world-class firm, Ignition Tax approaches each project with a unique perspective, a multitude of complementary skill sets, and expertise that allow them to build technology products that shape the future of tax. Learn more here: EN – Ignition Tax - KPMG FR - Ignition Tax, KPMG Summary: We are looking for an intellectually-curious, enthusiastic, and forward-thinking professional who is passionate about people, products, and the modern workplace to join the team as an Operations Manager. The successful candidate will own success in key areas of the business and develop, implement and support Ignition's day-to-day activities. You’ll contribute significantly to enabling our high-performing team. You’ll play a key role in ensuring operations run smoothly while continually venturing into uncharted waters, supporting Ignition’s business, so that its people can build world-class products and services for clients. Individuals who take deep personal accountability for their work, have a passion for excellence, are driven to achieve their full potential and understand the value of building relationships will enjoy this role. Ignition’s Operations team tackle leading-edge challenges in a rapidly-changing workplace environment. If you’re a bold thinker having had past success delivering results on innovative and creative initiatives, we encourage you to apply! What you will do Project Execution Overseeing and executing new initiatives, from identifying needs to planning and delivery from a position of personal responsibility and ownership for final outcomes Employing process improvement, optimization and making important decisions supporting Ignition's strategy Work collaboratively with cross-functional teams to develop and deliver Ignition initiatives Understand our business needs, mitigate issues, build and design solutions Draw on experience managing complex teams and initiatives to success You work in close collaboration with Ignition leads, staff, HR, campus teams, diversity and learning to support Ignition programming and act as the culture champion throughout various projects Operational Management Manage execution in areas of operational day-to-day and transformation activities, taking ownership and leading people mindfully toward successful outcomes Leverage firm processes and programs for Ignition Influencing progress on Ignition-wide initiatives; handling issues and escalations that arise, clearly reporting status and raising needs to ensure effective decision-making Embedding diversity and inclusion practices within tactical and strategic execution of Ignition needs People Enable and promote a strong, diverse and inclusive cultural environment Ensure optimum delivery and career growth for our people through client delivery support, upskilling and mentorship Deliver meaningful impact to support the day-to-day activities of the Ignition Tax team Demonstrate compassion, ability to identify with team members’ individual needs and employ empathy to solve complex business problems What you bring to the role 2-5 years of management experience working in a high-performance culture Proven ability to take ownership of deliverables, bringing a business consultant mindset combined with clarity and speed of thought Ability to identify, understand and articulate stakeholder needs, generate opportunities, and suggest approaches for addressing issues Proven track record of teambuilding, relationship management, and dealing effectively with senior management Experience working in a client-facing role with a passion for delivering high quality service and client satisfaction is an asset Works effectively in situations involving rapid change, shifting priorities, and/or simultaneous demands A skilled communicator, both verbally and in writing, able to clearly communicate complex ideas, engage with individuals at all levels of the business and facilitate effective action Operates with a large degree of autonomy and independently completes high quality work to meet established goals Supports the delivery of others, both formally and informally providing support and guidance to ensure successful delivery across all of Operations’ areas of focus A positive and open-minded attitude who values new ideas that are not their own Interest in modern workplace culture and the evolution of hybrid work in the post-pandemic environment This is a remote/hybrid position. Keys to your success KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business. Providing you with the support you need to be at your best For more information about KPMG in Canada’s Benefits and well-being, click here. Our Values, The KPMG Way Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here. For general recruitment-related inquiries, please contact the HR Delivery Centre at [email protected]. If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [email protected] or phone: 416-777-8002 or toll free 1-888-466-4778.