Senior Manager, Client Experience & Sales Enablement (18-month contract)

Overview At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The Opportunity: KPMG Canada is looking for a dynamic professional to join our National Marketing and Communications team as a Senior Manager, Client Experience and Sales Enablement. Reporting to the Director, Sales Enablement, the candidate is responsible for the strategic planning and execution of our Client Experience programs as well as support strategic Sales Enablement projects. The Senior Manager will be a strategic thinker, looking for ways to elevate the insights we deliver from our Client Experience program to support business objectives. What you will do Areas of accountability (%) CX program strategy & insights (65%) Responsible for the Client Experience program strategy and performance: drive better partner adoption, improve client engagement, raise awareness of the program and deliver actionable insights to stakeholders. Work closely with the National, Industry, Regional, Functional leads, Account teams and Partners to identify needs and priorities. Manage the performance of the CXi manager and Analyst and support them in prioritizing projects and tasks. Manages and resolves issues that are escalated from the Analyst/Manager level, and further escalates to leadership as required. Approach each feedback cycle with a growth and future-thinking mindset to look for program optimizations and enhancements. Supports Senior Manager in defining annual benchmarks, KPIs, and measuring the impact of program enhancements. Help develop executive-level communications and presentations to effectively enable leadership with actionable insights. Become a trusted advisor to the business – utilize critical thinking to understand and differentiate between the data, and identify which data is applicable to various firm leaders. Sales Enablement projects (35%) Responsible for the success of strategic sales enablement projects to optimize the end-to-end sales process to support sustainable growth and increase revenue. Leverage deep understanding of the firm dynamics to propose new solutions and connect teams. Manage various programs to enable a sophisticated sales approach and superior client experiences. What you bring to the role Bachelor’s degree in business, sales, or related discipline; advanced degree preferred. Minimum of 7 years’ experience in a professional services. Demonstrated ability to operate in a partnership culture an asset. Minimum of 4 years leading a CX (customer experience) or flagship survey/research program. Experience with a leading survey/client feedback technology platform is an asset. Excellent writing, presentation, “storytelling”, facilitation, and execution skills with experience communicating to senior level executives. Demonstrate a client-success mindset by regularly exceeding stakeholder expectations through timely, effective and service-oriented communication. Brag-worthy program management experience and attention to detail. Experience in program management, analytics, insight development and corresponding optimization. Self-directed individual with an eagerness to excel, curious and motivated to continuously learn. Keys to your success KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business. Providing you with the support you need to be at your best For more information about KPMG in Canada’s Benefits and well-being, click here. This is a remote/hybrid position.
li-remote Our Values, The KPMG Way Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here. For general recruitment-related inquiries, please contact the HR Delivery Centre at [email protected]. If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [email protected] or phone: 416-777-8002 or toll free 1-888-466-4778.