RMA Coordinator

Overview Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Overview of Role Supply Chain Customer Service role is the interface between the customer and Rapiscan for handling all customers Retrun of Materal Authorisation (RMA). The RMA Coordinators must be effective and efficient with processing all customer requests for returns with minimal direct supervision. This must be accomplished by utilizing the company’s software tools under the guidelines of company policies and procedures. Responsibilities Working through Navision and creating RMA numbers by inputting all relevant customer and product information in order to process Returns Responding to customers in a timely manner Generate and issue RMA number Producing relevant documents for shipments to customers Process Returned Products by opening Returned Materials boxes and validating which items have been returned Communicate with internal and external customers via telephone, Email, Teams etc. Process the returns of faulty items Assist in Pack and ship as required Actively support a culture of continuous improvement Assist in maintaining a record of RMA processes Any other requirements set buy Senior Management• Uphold the Company’s core values of Integrity, Innovation, Accountability, and Teamwork. Qualifications Excellent communication skills Conflict resolution skills Ability to adapt to change under time constraints “Customer facing” experience MRP Navision Experience (preferred) Microsoft (Excel/Word etc)