RSC Remote Support Specialist - Diagnostics

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Remote Support Specialist – Diagnostics to provide support to our customers and work with our Customer Service team to achieve high level of customer satisfaction. Your tasks and responsibilities: You will provide solution for all product related 1st Level incidents (customer calls) by telephone, ticket systems, emails based on communication with the listed contacts if required. You will provide supportive operation for CS operation and field support. You will update and accumulate knowledge of current/new products to keep high quality of 1st Level incident support. To find out more about the specific business, have a look at https://www.siemens-healthineers.com/services/laboratory-diagnostics/lab-diagnostics-service-and-support Your qualifications and experience: At least 3 years’ experience within service/installation of the related Healthcare systems portfolio, preferably in Diagnostics. Knowledge of Clinical/Scientific Workflow within the customer environment is advantageous. Attributes and experience in solving complex problems by using structured solving methods. Experience in the design and maintenance of IT systems, ideally in a hospital setting for It related functions. Your attributes and skills: You possess IT application and quality knowledge You are proficient in Microsoft office and web applications You possess good interpersonal skills, professional attitude, excellent teamwork, and organizational skills You possess good telephone skills with skill and motivation for attentive hearing and ability to develop