Customer Experience Associate II

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Customer Experience Associate II Recruiting Now! Weekends Off! Conduent Business Services – Glen Burnie, MD Shift Monday- Friday 8AM-5PM Payrate: $17/hr. + Overtime if Available. Job Summary: The Customer Experience Associate will handle all lockbox inquiries and issues that are received via telephone or email. This position is considered a production-oriented position, which includes adherence to Client based service level agreement goals. Requirements: Excellent verbal and written communication skills Ability to handle multiple task assignments concurrently Proficient time management skills Proficient in Outlook, Word and Excel Strong verbal communications and able to work in a fast-paced environment Ability to lift 10- 25 lbs. High school diploma or GED Good to know: Position is 80-90% standing. Perform research on client reported errors and provide information to production managers Process adjustments to resolve financial impact errors as needed Process all foreign item conversions that are received into Lockbox Work with production management and applicable technical support groups to resolve client issues/inquiries as applicable Communicate via telephone and/or email error resolution updates to client as applicable Update case specifics in the error repository application as cases are closed Provide daily error reporting details to production management Provide monthly error reporting details to production management Perform miscellaneous tasks as needed and/or directed by production management Nice to have: Lockbox experience desired. Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the