Dir 1, Software Dev & Engineering - Personalized/Timeline

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required. Job Summary As part of the Customer Engagement domain, the Personalized team focuses on all things related to customer context and telemetry. This Big Data- and Machine Learning-focused team combines a number of existing customer data platforms, including the award-winning Customer Timeline platform, into a single team. In so doing, this team features at the center of several major Comcast initiatives including the Xfinity Assistant, Proactive Notifications, Xfinity Intelligent Telemetry, and the next generation of customer messaging. This Director role is responsible for overseeing the multiple Scrum teams that comprise the Personalized team. Responsible for providing strategic leadership and executive oversight to all aspects of the Software Development and Engineering department's projects and activities. Develops and implements strategies and works with project personal to develop project standards and performance metrics. Works with Supervisors and Managers to ensure all applications meet project specifications and requirements. Provides leadership and direction for team which may include multiple functional areas. Develops and implements strategy for functional area(s). May have responsibility for developing and managing budget. Job Description Core Responsibilities Works with the Software Development and Engineering team in selecting Big Data and Machine Learning tools and platforms for use by the Personalized team. Knowledge of MongoDB, Cloud Foundry, Apache NiFi, Flink, and DataBricks a plus. Experience with public cloud providers particularly Amazon Web Services (AWS) - including services such as Kinesis, S3, SageMaker, and DynamoDB - a plus Creates and drives strategies in alignment with the Company's overall vision and business goals. Works with project personnel to define standards and frameworks with regards to coding, programming and the general development of applications for multiple platforms. Leads the Software Development and Engineering team in the development of new software and web applications and leads the continued support for existing applications and applications in development. Oversees implementation initiatives, software updates and the roll-out of new software releases. Works with Supervisors and Managers to ensure all deliverables adhere to deadlines, specifications and budgets. Develops and implements performance metrics. Reviews and reports on project progress to leadership team. Prepares and manages budget(s) and financial targets. Continuously researches new techniques with respect to coding technology and coding practices. Works with the Engineering team to implement new techniques that benefit the goals of the organization. Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 10 Years + Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.