Customer Service Representative

Job Summary Amentum is seeking a Customer Service Representative to join the Support Services Centre (SSC) team in Alice Springs, Australia. As a Customer Service Representative you will be responsible for managing all the customer service enquiries and requests. These requests can vary from booking conference rooms to work orders relating to maintenance requests or general knowledge of Alice Springs. You will also be responsible for working with the SSC Planning and Scheduling team to create SAP work order notifications, close out work orders, monitor SAP, and Manage Engine dashboards. Other responsibilities include but are not limited to the following: Manage site office operations including room and phone payments, Wi-Fi passwords, online accounts and locker assignments Work Order administration management including close outs and scanning Site office and accommodation room reservations and allocations Manage Engine customer requests including work order requests and conference room bookings Customer inquiries from walk ins, phone calls and emails SAP work order creation and management assisting the SSC Planning and Scheduling team in support of O&M and other department operations General reporting as required Manage portal content and uploads for SSC department Ensure compliance with site environmental health and safety requirements Minimum Requirements Experience with SAP Computer software and application knowledge Demonstrated communication and interpersonal skills Administrative skills Driver's License 2 to 3 years – working in a similar role Must be a US citizen and possess or be able to obtain a TS SCI with poly or an Australian citizen and possess or be able to obtain a TSPV Preferred Qualifications Diploma/Degree in Business Admin or equivalent Administrator level SAP experience Records management experience Capability to develop innovative solutions Experience writing and developing policies and procedures