Dispatcher, Transportation

Company: US1166 FreshPoint Charlotte, Division of FreshPoint North Carolina, Inc. Zip Code: 28269 Minimum Level of Education: High School or Equivalent Minimum Years of Experience: 3 Years Employment Type: Full Time Travel Percentage: JOB SUMMARY The dispatcher is responsible for fielding incoming calls from drivers and customer service; gathering and recording delivery time information and delivery status on selected accounts. Assists with other functions required of the Transportation Department. RESPONSIBILITIES Gathers and records delivery time information from route drivers. Communicates with management and customer service on route driver locations as requested, deliveries that will not be made within delivery windows, and truck breakdowns. Reviews delivery logs daily for accuracy making corrections as needed. Works with purchasing department on all product pick-ups, and assigning drivers to complete pick-ups and return product and paperwork to receiving. Reassigns drivers to delivery routes when another driver calls out. Makes and communicates minor delivery route adjustments as needed. Addresses customer issues and directs calls to customer service as needed. Makes adjustments that will cause substantial disruption in a route or meeting delivery time windows. QUALIFICATIONS Education High School Diploma or equivalent. Must maintain valid CDL in the event of emergency route relief Experience 3 years’ experience in a transportation/warehouse environment. Knowledge of delivery areas Professional Skills Good communication skills, both verbal and written, and professional manner when dealing with customers and customer service. Strong organizational skills and ability to multi-task in a stressful, fast-paced environment. Physical Demands Regularly required to talk and hear. Ability to sit for extended periods. Must be able to use a computer terminal effectively, as well as other office equipment. Must be able to perform data entry functions continuously. BENEFITS INFORMATION: For information on Sysco’s Benefits, please visit https://SyscoBenefits.com HOW WE PROTECT OUR ASSOCIATES COVID-19 Precaution(s): Personal protective equipment and masks provided Temperature screenings Social distancing guidelines in place Sanitizing, disinfecting, and cleaning procedures in place OVERVIEW: Sysco is the global leader in foodservice distribution. With over 57,000 associates and a fleet of over 13,000 vehicles, Sysco operates approximately 326 distribution facilities worldwide and serves more than 625,000 customer locations. We offer our associates the opportunity to grow personally and professionally, to contribute to the success of a dynamic organization, and to serve others in a manner that exceeds their expectations. We’re looking for talented, hard-working individuals to join our team. Come grow with us and let us show you why Sysco is at the heart of food and service. AFFIRMATIVE ACTION STATEMENT: Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.