Arena Security Supervisor - Part Time

Who are we hiring? Are you looking to work for a world leader in live entertainment? Want to experience the roar of the crowd or the thrill of a lifetime, every night? Join Madison Square Garden Entertainment and you’ll be a part of the action as we make unforgettable happen for our guests. The Arena Security Supervisor is responsible for providing the highest level of guest service within a safe and secure environment for our clients, patrons, and employees during all public functions in the Arena, Theaters and Expo Center. This position reports into the Security Manager, and/or Director of Security. What will you do? Manages a team of Security Event Officers that provide the highest level of guest service within a safe and secure environment for our guests and employees during all events and functions within the operating areas of the Arena, Theater, and Expo Center. Works closely with the Command Center to safeguard company and guest property during an event which may lead to extensive investigations. Act as a liaison with local law enforcement, client representatives, talent/sports team security and outside agencies. Responds to and makes immediate decisions regarding security emergencies in a fast paced, time sensitive environment. Manages interactions with internal departments and external clients to minimize expense and maximize budgeted results while maintaining optimal operating efficiency. Troubleshoot and document any event day incidents and/or problems including those affecting clients, guests, and staff or operating issues. Conducts inspections of posts and Security Officers for proper compliance with the specific Post Orders, Diligence Security Group procedures, and general knowledge of post assignment Supervise security personnel, scheduling, payroll, and policy infractions. Evaluate staffing needs and makes recommendations to leaderships regarding headcount levels based on budget. Manages staff costs against budgets. Attend production meetings and produce event notes outlining client expectations and operational needs. Represent as the acting Security Manager in their absence. SUPERVISION: Arena Security Officers SPECIAL REQUIREMENTS OF THE JOB: Must have a valid NYS Security License and Fire Guard License. Must be able to successfully complete physical fitness examination. Must be willing to travel to other locations as needed. Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment. General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, bending and constant motion is often required. Our unique talents and backgrounds are what make us a strong and dynamic organization. This is your chance to join a team of professionals and bring your passion to delight guests to our growing company! What do you need to succeed? The ideal candidate will have a minimum of 3-5 years’ supervisory experience in the security, law enforcement, or military field, and preferably have knowledge of events, sports, theater operations, within an entertainment venue. Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Experience managing union staff preferred. Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization. Knowledge of local public assembly and fire codes required. Experience with city and state agencies beneficial. Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group. Comfortable with managing conflict and responding to customer problems with a sense of urgency. Experience motivating and encouraging exceptional performance. Ability to hold team accountable for outcomes and monitor performance. Demonstrated experience coaching, mentoring, and developing staff to perform at high levels. Proficiency in Microsoft Excel, Word, and PowerPoint. The Company requires that all individuals, subject to certain limited exceptions, be fully vaccinated against COVID-19. The Company will consider requests for reasonable accommodations regarding this requirement. Why is MSG for me? About Madison Square Garden Entertainment Corp. Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. The Company’s two regional sports and entertainment networks, MSG Network and MSG+, deliver a wide range of live sports content and other programming. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Marquee, Lavo, Beauty & Essex, Cathédrale, Hakkasan and Omnia. More information is available at www.msgentertainment.com. We invite you to create an exceptional career at MSG Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
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