Technical Account Manager - Opportunity for Working Remotely

This position needs effective communication with Japanese customer and require Native level Japanese. Why will you enjoy this new opportunity? VMwareソリューション活用における成功カギはプロフェッショナルサービスオガニゼーション（PSO）がにぎっています。PSOチームは、VMwareを始めとする各種テクノロジーを活用して、お客様ビジネス価値向上に貢献します。 VMwareのテクニカルアカウントマネージャ（TAM）は、顧客の環境とビジネス目標を理解し、それに紐付くIT課題の解決を支援しながら、顧客のエグゼクティブ、ITチームとの長期リレーションを構築します。VMwareソリューションの導入・展開を運用及び技術的側面から継続的に支援し、お客様の投資対効果を最大化します。 お客様の仮想化システム、クラウド環境に潜在する課題の抽出を行い、プロアクティブな運用改善を支援します。 また、お客様のニーズに合わせた製品、サービス、機能の導入を支援します。 貴方のITスキル/経験を活かして、顧客の成功を支援するTAMサービスを提供する業務です。Work from Anywhereでの柔軟な働き方の中で時間を有効に使うことができ、ワークライフバランスをうまく保ちながら、キャリアアップを実現できます。 お客様との中長期的なリレーションシップをベースにお客様のことを深く考える仕事ができる リアルなお客様のビジネス、IT課題と製品ソリューション、サービスを結びつける考え方が持てる お客様と一緒に成功と成長を実感できる ソフトスキル（コンサルティングスキル）を身につけられる PSO内で他の職種に異動することもできる Does helping organizations achieve their business goals through the usage of technology inspire you? If it does, we have the perfect job opportunity for you! As a Technical Account Manager (TAM), you will have the pleasure of using both your technical and your communication and collaboration skills to help our customers achieve their full potential through the adoption of VMware's technology. Upon joining our Customer Success Technical Account Management team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company. In the TAM role, no day is the same and you will never be bored! You will interact daily with your assigned customers and will be able to make a real impact in their success as a business. TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will be able to manage your own schedule and priorities to help our customers achieve their goals and at the same time, maintain a great work/life balance. As a TAM, you will have the opportunity to specialize in a given VMware solution area by developing & maintaining deep technical knowledge & skills for related VMware products. You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align to their business goals and overall impact of VMware’s solutions on business results. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? During the first year, you will onboard into the TAM role and work with your assigned customers. The first thing that you will achieve is completing a well-organized five-week onboarding plan that will be prepared for you You will continue developing & maintaining deep technical knowledge & skills for a given VMware technology area. Three months after engaging with your customers, you will be able to articulate their long-term and short-term goals and how they connect to the bigger picture of their business — identifying the gaps that need to be resolved and working on a structured engagement plan with the customer. You will establish a long-term relationship with your customers You will partner with your customers to accelerate their desired outcomes through best practice guidance that enables rapid deployments and adoption of VMware technologies You will educate your customers on emerging technologies and align their technical roadmaps with VMware’s Between six to eleven months from your joining date, you will be able to present your achievements using the internal tools and deliverables that we will provide to you. You will provide project leadership, coordination, and architectural guidance for the customer’s major VMware initiatives. You will serve as an advocate for your customer(s), providing clear and constructive product feedback to VMware product management teams based on customer use-cases and requirements. If not already certified, you will aim to achieve your VCP (VMware Certified Professional) to help you achieve your goals and objectives. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? テクニカルアカウントマネージャは以下のサービスを提供します。 仮想化及びクラウド推進計画策定の支援 設計および運用上の検討課題に対する技術支援 既存仮想インフラストラクチャのキャパシティ性能分析および改善案の提示 仮想インフラストラクチャ標準化のための支援 最新のVMware KB、パッチ、リリース及びセキュリティ・アラートの情報（日本語）を提供 グローバル規模の仮想化推進度実態調査レポートの提供 TAM Customer Day の開催 As part of the Customer Success TAM team, you will be working for a long-term period with a number of assigned and strategic customers. The activities performed are all aligned with a single purpose, to help our customers achieve their desired outcomes while using VMware technology. By helping our customers, we will also help drive the adoption and consumption of the VMware technologies the customer has purchased. The number of customers will vary depending on which tier of service the customer purchases. You will also be collaborating with the broader VMware account team and specialists as you perform the following: Leverage a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through the following activities: Deliver technology roadmaps & assessments that provide next step and outcome-focused plans Provide Solution Guidance & best practices review to identify performance optimization opportunities Optimize Operations to confirm activities are aligned with stated technology goals & priorities Provide Industry insights and benchmarking to realize cost savings and reduce operational risk You will use your organizational and planning skills to keep track of your customer's plans, adjusting as needed, and driving them to completion. You will help VMware to create ‘customers for life’ by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams- all to make sure that we drive outcome-focused value to our customers. You will also contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning from your peers. What is the leadership like for this role? What is the structure and culture of the team like? チームのカルチャーは会社全体と同じく、フラットでオープン、お互い助け合うカルチャーです。 Where is this role located? Tokyo or Osaka Remote What are the benefits and perks of working at VMware? Pay attention to adjust this part with information that is relevant for the candidate country and employing entity (e.g. Dell) You will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com. Employee Stock Purchase Plan Medical Coverage, Retirement, and Parental Leave Plans for All Family Types Generous Time Off Programs 40 hours of paid time to volunteer in your community Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities Financial contributions to your ongoing development (conference participation, trainings, course work, etc.) Wellness reimbursement and online fitness and wellbeing classes Category : Services and Consulting Subcategory: Technical Account Management Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2022-06-22 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.