Branch Operations Manager

«out The Role Role: To manage the operations of a small to medium sized ($10 - $50 million in assets) remote bank facility, ensuring the operations of the branch adhere to compliance with Federal Regulations and requirements and that policies and procedures are followed. Ensures customers are promptly and professionally served in a well-maintained and pleasing facility. Ensuring that all staff handle themselves in a businesslike/professional manner in handling customer needs. Oversees and supervises teller and new account representative staff, coordinating their workflow and schedules stepping in and helping as needed. Strives to meet production goals as set by Branch Manager. DUTIES AND RESPONSIBILITIES: Major Duties and Responsibilities Manage direct reports to maximize productivity, efficiency, and the potential of the human assets of the company, including hiring, directing job assignments, and monitoring staff Consistently coaching, counseling, and training staff for optimal proficiency. Being actively engaged with the staff assuring that they know and follow regulations, policies and procedures and handle compliance issues in a timely and professional manner. Provide updates on policy and procedure changes. Constantly reviews performance of teller and new account representative activities as to the use of their cross-selling techniques in accordance with their performance goals and discusses needed changes with each teller/account representative. Prepares daily report of all shortages and overages. Maintains documentation of outages and probation schedules of each employee, as set forth in policies. Maintains overall control and accountability for overall vault reconcilement and periodically audits individual cash drawers of each teller and maintains such documentation of audit. Ensures that customers are properly notified of any discrepancies in their transactions and follows up on all customer problems or complaints when applicable. Oversees that Branch facilities and grounds meet the needs of our customers and the people who work there in accordance with security and safety procedures and policies. Oversees the effective support of all assigned back-office operations involving a variety of banking transactions relative to any accounts, services or products offered by the Bank in accordance with established procedures and policies. Compiles data and requested reports for other departments or management of the company. Ensuring that all processes are finished for the day and on time. Oversees and completes all projects as assigned. Must comply with all company policies and procedures, applicable laws, and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Appraise performance and provide recommendations for staff compensation, promotion, and termination, as appropriate. Strategic visions contribute to the success of the company's strategic plans - recommend improvements to products, pricing, cost effectiveness and procedures. Keeps appropriate management apprised of all critical About You Experience: Five years to eight years of similar or related experience, including preparatory experience. Education/Certification/License: A high school degree or equivalent Interpersonal Skills: A significant level of trust, credibility and diplomacy is required. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: <insert additional physical activities detail.> Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: <insert physical requirements detail.> Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.