Workforce Optimization Analyst

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description This is a remote role based in Iasi, Romania 2 permanent contract openings DUTIES AND RESPONSABILITIES Creates employee schedules that minimize work hours while best meeting workload requirements and all applicable guidelines, resource availability, and regulations Build, publish and maintain optimized schedules Manage all non-production activities to ensure proper staffing levels are achieved to meet established service level goals Analyze and report on scheduling and staffing trends to provide overall coverage improvement recommendations to leadership Partner with leadership to identify and drive Workforce Management (WFM) process improvements Support command center responsibilities monitoring real-time activities and volume Reviews weekly schedules and determine if the best optimization for the available agents is in place, according with expected workload REQUIREMENTS AND QUALIFICATIONS Excellent knowledge of written and spoken English (B2 upwards) Operating skills PC: MS OFFICE Bachelor’s degree Excel experience with intermediate knowledge of formula definitions Attention to detail and accuracy Desire to participate in an active, fast-paced, hands-on work environment Must be able to multi-task and demonstrate strong organizational skills. Team Player Positive attitude Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the