CUSTOMER QUALITY TECHNICIAN II

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional, and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location. At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world. When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough. At Johnson & Johnson Medical Devices Companies, we are using our breadth, scale, and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives. In a radically changing environment, we are making connections across science and technology to combine our own expertise in surgery, orthopedics, and interventional solutions with the big ideas of others to design and deliver doctor and patient-centric products and solutions. We are in this for life. We are changing the trajectory of human health, YOU CAN TOO. Please visit https://www.jnjmedicaldevices.com/es-419 for more information. Ethicon Endo-Surgery develops and markets advanced medical devices for minimally invasive and open surgical procedures, focusing on procedure-enabling devices for the interventional diagnosis and treatment of conditions in general and bariatric surgery, as well as gastrointestinal health, gynecology, and surgical oncology. For more information, visit www.ethiconendosurgery.com We are searching for the best talent for CUSTOMER QUALITY TECHNICIAN II to be in Ciudad Juarez JOB SUMMARY To provide support to customer complaint investigation and analysis process for the Ethicon Franchise. DUTIES & RESPONSIBILITIES • Responsibilities may include, but are not limited to: • Follows all company safety policies and other safety precautions within the work area. • Compliance with safety policies and procedures. • Ensures compliance with Environmental Management System (EMS) • responsibilities. • Follow J&J and EES Records Management Policies for Convenience Information, Records Retention Schedules, Training and Education, Document Hold Notices, Records Cleanout, Inactive Records and Information Management, Vital Records and third-party vendor if applicable. • If assigned as department records coordinator responsibilities listed in CP000263 are applicable. • Responsible for following and administering QSR policies and procedures, and ISO Standards. • Other responsibilities may be assigned and not all responsibilities listed may be assigned. Responsibilities above plus: •Prepare analyzed instruments for storage and destruction. •Prepare instruments for shipment between sites as required. •Maintains records of received Product Complaint Instruments and records/manages disposition. •Maintains availability of supplies for the department •Provides support for analysis data entry into the complaint database. •Provides support as needed in activities related to analysis and/ or other initiatives. •Maintains visibility and control of devices at external storage facility. •Maintains records associated with device receiving and disposal activities. •Maintains visibility for department training compliance report. •Performs DHR reviews for medical devices as requested Qualifications EXPERIENCE AND EDUCATION Experience: At least 2 – 4 years progressive experience within a manufacturing environment (medical device environment preferred) Education High School/Secondary Education or Equivalent REQUIRED KNOWLEDGE, SKILLS, ABILITIES, CERTIFICATIONS/LICENSES and AFFILIATIONS • Knowledge on medical product and process design concepts such development, materials, standardization science and basic statistics. (Preferred) • Knowledge of word processing, spreadsheet analysis, data management, project management, presentation graphics, engineering analysis and statistical software (Minitab preferred). • Bilingual: English/ Spanish required • Communication Skills: Oral and written • QSR/ ISO knowledge preferred • Computer skills: Excel (including charts/graphs), Word, Internet Explorer. • Analytical thinking to provide product inquiry investigations. • Ability to work in cross-functional team to complete projects, knowledge in PE tools such as Kaizen • Ability to solve basic problems using methodologies such as Five Whys, 5Ms, and others (Preferred) • Entails significant interaction with technical peers and manufacturing associates. • Self-motivated and capable of completing job duties with limited supervision. Primary Location Mexico-Chihuahua-Juarez- Organization E.E.S., S.A. de C.V. Mexico (8283) Job Function Quality Requisition ID 2206044057W