Lead Administrator

We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com Role- Unix Production support role Location- O ’Fallon/NYC JD: Primary Skills – UNIX and Oracle ( Unix Shell scripting and Oracle SQL) ITIL process knowledge is mandatory Production support experience – 5-7 years Splunk and Dynatrace – Monitoring tools, knowledge of tool usage , logs review, dashboard creation is required Customer interview will be there Good communication skills are required Roles/responsibilities performed by the Biz Ops React team members and tools used in their applications. Incident Resolution - Review and resolve the Incidents arising from o Operation Command Center Alerts o Alerts from Enterprise Monitoring Operations (EM Operations). o OMNIBUS and Splunk Alerts Change Implementation - Deploying the application related artifacts to the production environments in the slotted approved release window Reporting the issues with the deployments and coordinating with the Development Teams to fix any deployment issues Work Orders - Resolve Work orders in form of Business/functional queries, adhoc testing, verification and validation etc, from Regional product team and customer support teams. Traffic Routing – perform traffic routing in support of infrastructure maintenance Perform Root Cause Analysis in detail for High severity Incidents – and take action on fixing the underlying cause of the high severity issues. Take necessary preventive actions also. Supporting the UAT testing by the Product team and Regional customer support team. Configuring application/artifacts and supporting the new customer onboarding to the platform Testing the newly on boarded customer’s file processing and reports delivery Raise new change tickets and arrange for approvals, including CAB approvals Review and approve change tickets. Creating Confluence pages for newly analyzed Work Orders / new type of Incidents with resolution steps Work with customers on ad-hoc queries Work with Development / Testing team for defect analysis (with Production simulated data) Build automation scripts that reduce the number of Incidents and/or improves processes followed Support customer to fill in the Post Incident Report (PIR) when any high impacting Incidents affecting customers occurred. Participate / Initiate in War Room calls that impacts application availability or has a customer impact Tools Used: Remedy – Ticketing Tool Rally (For Story and Bug Tracking) Splunk and Dynatrace for Monitoring WinScp (file movement/ validation) Cyberark/Putty Toad – Querying Tool for DB Technologies: Java Platforms Unix OS Shell scripting Some ground rules - Share ID proof along with profile submission Mandatory to join video, headphones/earphones are not recommended Submit profiles only in given price range Selected candidates should be willing to relocate to O’Fallon/NYC if required in 3 – 6 months period. Rates provided are for onsite availability Must be fully vaccinated before moving onsite Pls share 2-3 interview slots along with profile submission Please use the tracker below for all submission and share profiles on the rate range. If you only meet some of the requirements for this role, that's okay!!! We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you. Benefits @ Wipro Flexible/remote working culture – location is not a limitation of success at Wipro. Global Travel & Relocation opportunities – COVID permitting. Paid Parental Leave Excellent Remuneration Package. Quarterly bonus/variable pay. Quarterly Career Progression Reviews – we do not limit our employees to the usual once per year reviews! Corporate Healthcare Benefits 401k benefits Fringe, Concession + Membership & Subscription Tax Benefits. Financial Advisory & Banking Benefits. Free Ongoing training and development to help you reach your full potential. Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home! Team building, fun activities, and social events – COVID permitting. Join us in many countries, see full career opportunities here. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.