Contract Specialist

Overview At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world. The opportunity You’ve probably seen some of these popular buzz words in the headlines recently -- Gig Economy, Outsourcing, Offshoring, Freelancers, Contingent Labour, Total Talent Management, Supplier Diversity, Vendor Management -- well, it’s all happening right now, and at KPMG! The uptake to engage third-parties to augment our core employee and partner base has skyrocketed! As a result, KPMG’s Contract Labour Office (CLO) needs to grow to keep pace with business demands. The Contract Labour Office’s (CLO) mandate is to partner with the business to enable an expedited and customer-centric positive approach to engaging external resources. At the same time, balancing the commercial needs of the business with mitigating risk to the firm. Reporting to the Lead Contract Manager, Contract Labour Office (CLO), the CLO Specialist will execute processes related to external resources – during the initial setup, while on contract, and when renewing or departing – for all functions and locations across Canada (the CLO processes 1000+ external resources per year of varying size – from individual to multi-million dollar organizations). Additionally, the Specialist will play a significant role in ensuring operational excellence is achieved by contributing to ongoing improvements to the team’s internal workflows, technology, and documentation. What you will do Case Management Promote the CLO’s internal brand by delivering a customer-centric approach to the business and external resources by minimizing administration efforts, anticipating needs, projecting a ‘how can I help you’ attitude, and actively collaborating with Hiring Managers to deepen relationships. Facilitate intake conversations with Hiring Managers (Partners and Sr. Managers). Gather, interpret, and assess information related to the setup and case management of external resources. Utilize internal contingent workforce expert practitioners, who continuously expand their skills and remain up-to-date on market intelligence. Conduct required due diligence on resources (KPMG history, background checks, independence, business verification, etc.). Act as trusted advisors, to educate, challenge the status quo, and advise the business on creative approaches to find the right solutions. Maintain continuous contact with stakeholders to keep them apprised of progress related to their cases or requests. Be aware of flags that would deem a case to be ‘complex.’ Collaborate with other members of the team to ensure business needs are met. Respond to ad hoc inquiries/requests to the CLO functional mailbox (or own inbox) by providing education, instructions, clarifications, redirection, information, etc. or triaging appropriately. Apply technical expertise to advise, guide, and support Hiring Managers in the engagement of external resources, critical to meeting the needs of their clients/projects. Leverage available technology to optimize CLO use-experience, processes, and usage of team resources. Play a key role in optimizing processes and ensuring documentation is updated for relevant stakeholders. Process Governance Lead or contribute to internal process improvements by identifying improvements/ modifications, investigating issues, conducting impact analyses, and managing related change management activities. Maintain SOPs, forms & templates, and SNow knowledge articles. Manage translation requests with KPMG’s translations services team and act as the bilingual final reviewer in the CLO. Ensure all policies and processes are documented and accessible to the appropriate stakeholders and play a lead role in educating and/or training the CLO, Procurement, Offshore team, and HR community on any new processes. Be aware of related contingent workforce matters, legislation, policies, and practices. What you bring to the role 2-5 years’ experience dealing with in a case management role. Experience with agencies/staffing firms, contract labour, or contingent workforce an asset. Superior written and verbal communication skills in English. Demonstrated ability to deal with multiple stakeholders including senior firm members/ Partners, contractors, external service providers, and various subject-matter experts (e.g. ITS, Finance, etc.). Attention to detail and accuracy is paramount. Proven ability to work well in a fast paced, highly demanding, team environment, and manage a high volume of work with varying degrees of complexity. Organized, and able to manage competing priorities for multiple stakeholders. Keen eye for continuous improvement and efficiency, with a strong aptitude for conducting impact analysis assessments. Demonstrated success on operational, process driven initiatives. Proficient and comfortable with working in multiple technologies with the ability to identify and implement opportunities to utilize technology as an enabler. Advanced knowledge of MS Office, especially MS Excel. Experience with ServiceNow an asset. Superior written and verbal communication skills in French is a strong asset. Keys to your success: KPMG individuals Deliver Impact | Seek Growth | Inspire Trust and understand that a diverse workforce enables us to deepen relationships and strengthen our business. Providing you with the support you need to be at your best For more information about KPMG in Canada’s Benefits and well-being, click here. Our Values, The KPMG Way Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For more information about Inclusion, Diversity & Equity in Recruitment, please click here. For general recruitment-related inquiries, please contact the HR Delivery Centre at [email protected]. If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [email protected] or phone: 416-777-8002 or toll free 1-888-466-4778.