22 New Grads Technical Support Engineer

Technical Support Engineer The Elevator Pitch: Why will you enjoy this new opportunity? This Technical Support Engineer provides a unique opportunity to grow your career by depending your technical support skills and working experience to implement VMWare products. You can have the journey of close working with customers and partners to well understand their deployment, solution as well as perspective of the industry. Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing? Within 90 days of employment --- You will get trainings through all the VMWare portfolios and quick ramp up the hand-on skills. You can learn VMWare Support policy, workflow and guidelines and will also work closely with the senior support engineers to understand how to daily work with customers. Within 180 days of employment ---You will start handling basic customer technical issues through diligent research, reproduction, and troubleshooting and also be responsible for the cases resolution. Within 360 days along with the above ---You will deliver unique value as technical support engineers, for customer satisfaction from issues relief, to ensure customer experience and make customer success. What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? As a Technical Support Engineer, you will : Respond to customer inquiries, primarily via email and telephone and remote session Resolve any customer technical issues through diligent research, reproduction, and troubleshooting Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems Document all technical inquiries; develop and review content for knowledgebase Collaborate globally with other region support teams or engineering teams What is the leadership like for this role? What is the structure and culture of the team like? This role belongs to Global Service team who is providing post-sales service to Great China customers. The goal is to deliver proactive and personalized customer support experience and learn from every customer interaction. The team consist of highly competent senior engineers to ensure customer experience and to make customer success. Technical support helps customers and partner when they run into issues with their VMWare solutions and the ultimate goal is to prevent the issues from ever arising. Where is this role located? Fixed: this role is based at office in Beijing, China. What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com. Employee Stock Purchase Plan Medical Coverage, Retirement, and Parental Leave Plans for All Family Types Generous Time Off Programs 40 hours of paid time to volunteer in your community Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities Financial contributions to your ongoing development (conference participation, trainings, course work, etc.) Wellness reimbursement and online fitness and wellbeing classes Category : Client Support Subcategory: Technical Support Experience: New Graduate Full Time/ Part Time: Full Time Posted Date: 2022-06-20 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.