HCP Engagement Specialist (Korean Speaker)

Site Name: Malaysia - Petaling Jaya Posted Date: Jun 20 2022 Job Description The Global HCP/EE Hub is formed through several Regional Operations Centres and is an integral part of Commercial Practices with the objective to lead and provide HCP and External Expert Engagement subject matter expertise, supporting the delivery of Promotional and Non-Promotional external engagement programmes. The Engagement Specialist is responsible for fulfilling the engagement process as part of the enterprise operational service hub model ensuring that GSK BioPharma (Pharma and Vaccines Business and R&D) engages HCPs and External Experts (EE) for cross border and within country activities (e.g. Speaker programmes, Advisory boards, consultancies) efficiently and in compliance to all relevant global legal and regulatory requirements for contracting, payment and financial disclosure. Key Responsibilities 1. Support specific core HCP Engagement processes for aligned Business unit, Region, or Local Operating Company. Maintain specific core HCP/EE engagement processes specific to enterprise HCP/EE requirements and aligned with GSK Code of Practice and relevant engagement policies and written standards. Delivery of operational activities to support specific therapy aligned HCP/EE engagements. Ensuring customer queries are dealt with in a timely manner Ensure HCP/EE travel is booked compliantly in line with GSK policy. Maintain documentation compliance and retention to required standards Assisting in the delivery of level 1 quality framework (checklists) and support of QA audits (level 2-3). Supporting a culture of continuous process improvements through regular end to end process reviews, Provide input into the design of appropriate training programmes and materials to support all staff training needs (e.g. e-learning modules, ways of working Navigator pages, process micro-sites, process flows, checklists). 2. Utilising existing systems tools and ways of working to enable effective, consistent and compliant delivery of HCP/EE Engagement (in conjunction with Senior Engagement Specialist /Strategic Lead or Hub Manager): Maintaining and enhancing existing process to support the continued business, ensuring that both system and process remain fit for purpose within a changing external and internal environment. Why you? Basic Requirements Ability to understand complex IT solutions Intermediate Microsoft applications capability e.g. PowerPoint, Excel, Word etc Attention to detail Fluent language capabilities relevant to the Region (English) is must. Fluent language in any of the LOC aligned to Chinese, Korean, Vietnamese, Bahasa Indonesia and Thai will be added advantage. Excellent communication skills (both oral and written) Track record of success working and managing large teams Proven experience of leading and coaching direct reports Excellent stakeholder management skills Experience working in a diverse matrix environment Preferred Experience Pharma Industry experience Knowledge of R&D clinical development and/or medical affairs Technical support specialists experience Project Coordination/management experience. Ability to work effectively with stakeholders across multiple functions and geographies to deliver a consistent approach. Self-motivated; works as part of a highly matrixed global team. Why GSK? At GSK, we have already delivered unprecedented change over the past four years, improving R&D, becoming a leader in Consumer Healthcare, strengthening our leadership, and transforming our commercial execution. Now, we’re making the most significant changes we’ve made to our business in over 20 years. We’re on track to separate and create two new companies in 2022: New GSK with a leading portfolio of vaccines and specialty medicines as well as R&D based on immune system and genetics science; and a new world-leading consumer healthcare company of loved and trusted brands. With new ambition comes new purpose. For New GSK, this is to unite science, talent, and technology to get ahead of disease together – all with the clear ambition of delivering human health impact; stronger and more sustainable shareholder returns; and as a new GSK where outstanding people thrive. Getting ahead means preventing disease as well as treating it. How we do all this is through our people and our culture. A culture that is ambitious for patients – so we deliver what matters better and faster; accountable for impact – with clear ownership of goals and support to succeed; and where we do the right thing. So, if you’re ready to improve the lives of billions, join us at this exciting moment in our journey. Join our challenge to get Ahead Together.
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