Technology Services Specialist

Company: FedEx Express EU Job Requisition Number: RC527441 Locations: Saray Mh. Site Yolu Cd. No: 21 ISTANBUL, Turkey Time Type: Full Time Scheduled weekly Hours: 45 Worker Type: Regular Posting Date: 20-June-2022 Closing Date: 12-July-2022 Job Family: FXE-EU: Technology Services Specialist (ID) Position Summary: FedEx Express has a challenging opening position for Technology Services Specialist, on-site working in Field IT Department in Turkey. Within Field IT Turkey, our mission is to ensure optimal client device service delivery, network performance and availability /uptime, provide L2 on-site support, working closely with in business continuity and Central Field IT teams. Job Description : We’re looking for Technology Services Specialist with necessary technical background in the client devices, to be part of Turkey Field IT. Location : Fedex Express Head Office in Umraniye, Istanbul On-site working. Directly reporting to Country Head of IT. The Ideal Candidate for this job will have key skills and strong experience in some or all the following areas: Bachelor’s degree in IT; Electronics & Communications Engineering, Computer Engineering, Telecom Engineering or equivalency from relevant Universities. At least 3 years of total work experience in information Technologies, IT background including end user support management, integration and transformation. Fluent both in verbal and written English and Turkish is a must. Cisco Certified Engineer would be an asset but not mandatory. Customer focused with excellent communication skills. WAN, LAN, Wi-Fi, Cisco SD-WAN, SDN knowledge will be an asset. Knowledge or interest for self development in Network Management and monitoring tools. Understanding of TCP/IP networking and communications networking protocols Comfortable working within the team and individual environments, possess good problem solving, good analytical thinking, Highly engaged and self motivated &disciplined individual with a “can-do” mind-set. Task oriented with good time management, Attention to details and able to work with tight deadlines. Flexible and embrace change, open to learn new disciplines, disruptive technologies Good trouble shooting capabilities Active driver with holding B class driving license, no travel restriction within the country for depot/warehouse proper or ad-hoc visits. Military service should be completed for male candidates. Willing to develop in a multinational/multicultural organization. Key Responsibilities: Provide second level support for ePDSM incidents.(e.g automated alerts, self service, phone, e-mail, chat) Implement standard ePDSM requests. Provided support to trouble shoot and resolve software/hardware problems on Win stations, configurations, installations of the related peripherals. Install, configure, image and restore operating systems on Windows platform, terminations and set up of new hires equipments. Support on physical installation and replacement of network devices, Support Audio & Video conference devices Support Admin Telephony Support Mobile Devices Be in charge of new network installations - WAN, LAN, Wi-Fi Use and maintain a set of network tools (Infoblox for IPAM/DHCP, Statseeker for network monitoring, etc.) Provide 2nd and 3rd line support for desktop and network issues on a daily basis with the given SLAs. Produce and maintain high level and low-level designs for WAN, LAN, WLAN Provide remote, on - site and depot technical support for diagnosis, maintenance and support of all Field IT driven Technologies, Devices and Network over the company. Create scripts for automating, monitoring and configuring jobs. Have responsibility for creating and maintaining Field IT related documentations especially for policy/procedures, configs, work flows, system landscapes, network topologies ..etc On a daily basis , Monitor network performance, system logs and capacities and take corrective/preventive actions by working cooperatively with global/regional IT teams. Position requires significant interaction/communication within the global/regional IT teams, 3rd party vendors, partners. Knowledge in virtualization technologies, Knowledge on installation and management of Active Directory Experience in DHCP and DNS management Qualifications:Language: English: Writing, Speaking, Reading, Comprehension Certification: Cisco Certified Network Professional (CCNP) FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all Our Company FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by