Arena Guest Services Supervisor - Part Time

Who are we hiring? The MSG Arena Guest Services Supervisor will be accountable for providing an exceptional guest experience throughout MSG Arena and Hulu Theater by leading and directing front line colleagues (Ushers & Ticket Takers, Guest Experience Reps, Elevator Operators & Event Office Administrators). The role will focus on partnering across functions in a fast-paced and dynamic environment. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and a high level of collaboration. The Guest Services Supervisor will report to the Guest Services Managers. What will you do? Demonstrate a positive attitude and operate with high energy throughout the entire shift while being accountable for daily supervision and leadership of front-line Guest Services employee groups Ability to work collaboratively with Security and other departments. Provide consistent, fair, and timely feedback to Guest Services employee groups through various methods (i.e., coaching, counseling, mentoring, one on one). Manage the content and delivery of pre-shift meetings. Ensures that front-line teammates are engaged, upbeat, and deliver an exceptional guest experience. Demonstrate the ability to document incidents (both guest related, and employee related) that can be used in cross company reporting. Highly responsive to emergencies in a fast paced, time sensitive environment. Takes ownership of supervisory locations and maintains a clean, safe, and aesthetically pleasing work environment. Addresses guest concerns, feedback and suggestions in a timely and efficient matter while offering appropriate recovery solutions when necessary. DECISION MAKING: Source appropriate recovery methods with the ability to escalate problematic situations Employee Relations concerns What do you need to succeed? The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge in union work groups, events, sports, theatre operations, within an entertainment venue or hospitality field. Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Demonstrated experience coaching, mentoring, and developing employees to perform at high levels. Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group. Comfortable with managing conflict with a non-biased demeaner and responding to guest and/or employee problems with a sense of urgency. The ability to effectively disseminate information to large groups of individuals. Excellent communication skills, ability to mobilize key stakeholders, and the professionalism to engage with all levels in the organization. Demonstrated experience completing reports and documenting employee performance is essential. Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship. Ability to demonstrate success in managing multiple tasks while under tight deadlines. Ability to maintain certification in T.E.A.M alcohol management training. Experience motivating and encouraging exceptional performance and a true passion to uplift the human spirit. Ability to navigate internal organization/process. Proactive self-starter and able to work collaboratively. Ability to work a flexible schedule including nights, work weekends and holidays in a 24 X 7 environment. SUPERVISION: Ushers, Ticket Takers, Guest Experience Rep's, Elevator Operators & Event Office Administrators SPECIAL REQUIREMENTS OF THE JOB: General physical requirements such as lifting 25 lbs., standing for long periods, walking long distances, working in inclement conditions, lead and assist in evacuation of guests and employees, ability to walk up and traverse down stairs, bending and constant motion is often required. Must be willing to travel to other company locations as needed. Our unique talents and backgrounds are what make us a strong and dynamic organization. This is your chance to join a team of professionals and bring your passion to delight guests to our growing company! Why is MSG for me? Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment experiences. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian, and has announced plans to build a second MSG Sphere in London, pending necessary approvals. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including Tao, Marquee, Lavo, Avenue, Beauty & Essex and Cathédrale. More information is available at www.msgentertainment.com. We invite you to create an exceptional career at MSG At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required. LI-TP1