Supervisor Premium Food & Beverage

Who are we hiring? Are you looking to work for a world leader in live entertainment? Want to experience the roar of the crowd or the thrill of a lifetime, every night? Join Madison Square Garden Entertainment and you’ll be a part of the action as we make unforgettable happen for our guests. The Supervisor, Premium F&B Operations ensures an exceptional guest experience throughout the Premium levels of the MSG Arena by leading and directing front-line colleagues. The Supervisor collaborates across functions to achieve business results and reacts as needed within a fast paced and dynamic environment. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results. What will you do? Accountable for daily supervision and leadership of front-line colleagues in premium F&B outlets such as suites, lounges, clubs, restaurant, and catering; takes ownership of assigned locations and maintains a clean, safe, and aesthetically pleasing environment; oversees event-related custodial operations. Completes front-line staff assignments consistent with event staffing levels and promptly escalates any concerns or shortages. Manages the content and delivery of pre-shift meetings; communicates event-related information and ensures front-line staff is informed and following event instructions. Ensures front-line staff compliance of Company policies and local/state regulations Manages daily physical inventory (i.e., counting, wastes, transfers, placing orders); completes monthly inventory counts. Proactively identifies and recommends solutions to departmental challenges. Addresses customer concerns, feedback, and suggestions in a timely and efficient manner, offers recovery solutions and escalates as appropriate. Promotes a team first atmosphere by collaborating with all colleagues in multiple departments; partners with culinary team to ensure quality of food product being served. Models company values by demonstrating a positive attitude, operating with high energy and through achievement of company objectives and goals. Ensures that front line colleagues are engaged, upbeat, and delivering an exceptional guest experience. Assesses, evaluates, and provides consistent, fair, and timely feedback to front-line colleagues through various methods (i.e., coaching, mentoring, one on one). SUPERVISION: Premium F&B front-line staff members; Custodial employees. SPECIAL REQUIREMENTS OF THE JOB: NYC Department of Health and Mental Hygiene Food Protection Certificate. Lifting 25 lbs., standing for long periods and walking long distances. Ability to work a flexible schedule including nights, weekends, holiday, and split days off; willing to travel to other venues as needed. What do you need to succeed? The ideal candidate will have a minimum of 2-3 years of Food & Beverage supervisory experience Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Experience in Point of Sale (POS), purchasing and inventory systems. Ability to manage cross-functional teams and to build collaborative relationships that motivate and encourage performance even without direct reporting relationship. Excellent communication skills and ability to engage with all levels in the organization in a variety of settings and group sizes. Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group. Demonstrated experience completing reports and coaching staff. Proactive self-starter with proven ability to manage multiple tasks while under tight deadlines. Comfortable employing sound business judgement to manage conflict and resolve guest concerns with a sense of urgency. Proficiency in Microsoft Office. Previous experience within Sports & Entertainment, theater operations, Custodial/Housekeeping or event planning is preferred. Experience managing union staff preferred. The Company requires that all individuals, subject to certain limited exceptions, be fully vaccinated against COVID-19. The Company will consider requests for reasonable accommodations regarding this requirement. Why is MSG for me? About Madison Square Garden Entertainment Corp. Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. The Company’s two regional sports and entertainment networks, MSG Network and MSG+, deliver a wide range of live sports content and other programming. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Marquee, Lavo, Beauty & Essex, Cathédrale, Hakkasan and Omnia. More information is available at www.msgentertainment.com. We invite you to create an exceptional career at MSG Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
LI-JV1