Product Manager, WiFi Solutions

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required. Job Summary As a Product Manager in the Global Device Organization at TPX, you will play a pivotal role in driving the evolution of Comcast’s WiFi product & cloud-based solution deployed across millions of Broadband devices worldwide. You will work with peers across the organization to shape the strategy and roadmap by deeply understanding customer pain points and assessing technical opportunities that intersect business & product objectives. You will lead agile squads in addition to internal/external partners in deploying new WiFi features & technology to enhance our product offering and improve the overall in-home experience. You will lead planning and execution, and leverage data insights to monitor WiFi performance. This is an individual contributor role that does not have direct responsibility for supervision or performance management of staff. Job Description Core Responsibilities Internalizes and represents the Voice of the customer throughout the product lifecycle. Performs competitive analysis and conducts market research. Maintains updated view of the competitive landscape and WiFi standards. Teams with product development and external partners to deliver high quality products on time. Participates in the strategic planning for enhancements to product content, pricing, packaging and features. Defines product initiatives and epics with business context, functional requirements and acceptance criteria. Assists in budgeting and variance analysis of product's unit and financial performance, with goal of identifying opportunities and risks. Concisely communicate trends, opportunities and risks, develop and defend POV for product features/benefits. Partners with reliability organization in operational analysis and identification of opportunities and risks. Drafts and manages requirements and other supporting business documentation (such as use cases, product strategy and vision, executive summaries etc..). Conducts feasibility assessments, capability gap analysis (i.e., what is wanted vs. what is attainable). Consistent exercise of independent judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. Other duties and responsibilities as assigned. Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.