Metaverse Strategy Consultant - Sr. Associate

<br>A career in our Customer Experience practice, within Customer Consulting services, will provide you with the opportunity to help our clients design customer strategies that address the customers’ underlying needs and desired outcomes. We help build bridges between digital and analog mediums, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner, and employee experiences.
Our team focuses on defining the desired customer experience through customer and market insight, aligning customer service channels with overall growth objectives, leveraging people and technology to establish a infrastructure that supports service strategy, and identifying and resolving billing and other performance issues that lead to customer dissatisfaction.<br><br><p>To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.</p><p></p><p>As a Senior Associate, you&
39;ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:</p><p></p><ul><li>Use feedback and reflection to develop self awareness, personal strengths and address development areas.</li><li>Delegate to others to provide stretch opportunities, coaching them to deliver results.</li><li>Demonstrate critical thinking and the ability to bring order to unstructured problems.</li><li>Use a broad range of tools and techniques to extract insights from current industry or sector trends.</li><li>Review your work and that of others for quality, accuracy and relevance.</li><li>Know how and when to use tools available for a given situation and can explain the reasons for this choice.</li><li>Seek and embrace opportunities which give exposure to different situations, environments and perspectives.</li><li>Use straightforward communication, in a structured way, when influencing and connecting with others.</li><li>Able to read situations and modify behavior to build quality relationships.</li><li>Uphold the firm&
39;s code of ethics and business conduct.</li></ul><p></p><p></p><p></p><br><br><p><b><u>Job Requirements and Preferences</u></b><span>:</span><br /><br /><b><u>Basic Qualifications</u></b><span>:</span><br /><br /><b>Minimum Degree Required</b><span>:</span><br /><span>Bachelor Degree</span><br /><br /><b>Minimum Years of Experience</b><span>:</span><br /><span>4 year(s)</span><br /><br /><b><u>Preferred Qualifications</u></b><span>:</span><br /><br /><b>Preferred Knowledge/Skills</b><span>:</span></p><p> </p><p>Demonstrates thorough knowledge and/or a proven record of success within the following areas:</p><ul><li>Exploring trends in digital reality, metaverse, NFT’s and human augmentation interfaces;</li><li>Understanding how the Metaverse will allow companies to bring to market completely new types of virtual products, reinvent the way businesses market physical services, and create fundamental shifts in consumer behavior and business models; </li><li>Identifying client opportunities and use-cases and bringing clarity to the metaverse and other disruptive innovations; </li><li>Acting as a team leader and individual contributor, creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members, providing candid, meaningful feedback in a timely manner; keeping leadership informed of progress and issues, answering questions and providing direction to less-experienced staff; </li><li>Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve and manage multiple tasks simultaneously; </li><li>Demonstrating self-motivation and responsibility for personal growth and development;</li><li>Creating Excel models, pivot tables and lookup functions;</li><li>Drafting and presenting PowerPoint presentation deck;</li><li>Assessing technology enablers underlying client marketing activities; defining the business cases behind marketing programs; developing business requirements; understanding centralized and field marketing responsibilities; and managing discovery through implementation of solutions (including 3rd party and client resources);</li><li>Possessing familiarity with software development and SaaS operations strategy and transformation, , SaaS architecture and technology, SaaS business model and operating model design, and/or Agile; </li><li>Conducting Voice of the Customer Analysis, both qualitative and quantitative (surveys, analytics, ethnographic studies and customer journey mapping);</li><li>Defining customer needs and purchase behaviors;</li><li>Developing customer-centric operating models to include Customer Experience Design;</li><li>Understanding customer trends in the B2B and B2C space, as well as across industries;</li><li>Demonstrates expertise in writing and visual communications abilities, leveraging communications between writing and visual to articulate presentations and reporting; and,</li><li>Possessing prior experience in a consulting role.</li></ul><p> Demonstrates analytics capabilities such as the following:</p><ul><li>Conducting customer segmentations and segmentation strategies to include utilization of socioeconomic, behavioral or attitudinal, and wants-and-needs based techniques; and,</li><li>Possessing experience with SQL, Python, R, Alteryx, and business intelligence and data visualization tools such as Tableau.</li></ul><br>At PwC, our work model includes three ways of working: virtual, in-person, and flex (a hybrid of in-person and virtual). Visit the following link to learn more: https://pwc.to/ways-we-work.<br><br>PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.<br><br>All qualified applicants will receive consideration for employment at PwC without regard to race; creed; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or citizenship status; or any other status protected by law. PwC is proud to be an affirmative action and equal opportunity employer.<br><br>For positions based in San Francisco, consideration of qualified candidates with arrest and conviction records will be in a manner consistent with the San Francisco Fair Chance Ordinance.<br><br>For positions in Colorado, visit the following link for information related to Colorado's Equal Pay for Equal Work Act: https://pwc.to/coloradoadvisoryseniorassociate. <span style='display:none'>318682 318682WD</span><br><br>
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