Junior Administrative Order Associate

Auto req ID: 272975BR Job Description Location Overview PepsiCo Global Business Services (GBS) works hand-in-hand with teams across the company to deliver, simplify and automate processes and solutions, helping everyone to work more efficiently. Our capabilities enable operational excellence to fuel PepsiCo’s growth and drive competitive advantage. Job Overview In this role, you will be responsible for supporting the Cluster Supply Chain team with general customer service administration, order management, and order fulfillment and execution support. Key duties include field supply chain communication with different customers and tasks coordination at national and state levels as well as supporting field SC training programs. It will require collaboration with all departments supporting SC in terms of solving issues and implementing business actions. Responsibilities Performing order checks and validation Managing disputes with customers on quantity (Receive information about refusal order Initiate process for legal procedure, if required) Managing returns: generate Credit/Debit notes; Create return order in SAP; receive information about refusal order (order refused after reaching customer premise) Analyzing the proforma document (received from customer/sales) to understand why the customer is penalizing Key contact for all requests regarding penalties (Finance for P&L, report, Ad Hoc request for KAM, etc.) & external customers for penalties) - does not involve negotiation Tracking of ticket status and routing to appropriate people if needed Receiving and recording claims details by e-mail (external or internal call) Sending response to relevant party and ticket closing with all data gathered Qualifications/Requirements University degree Proficiency in English Previous exposure to the similar role is a plus Excellent analytical skills and numerical abilities Strong Excel & Office package knowledge Great communication and interpersonal skills Ability to handle multiple projects within tight deadlines Results-oriented Initial responsibilities in this role are focused on the knowledge capture. It will take up to several months to transition the know-how into our Krakow center, until the actual delivery will start. In that time, you will have a direct exposure to the business unit or sector processes focusing on those that you will become responsible for. You will cooperate closely with key stakeholders to shape the service model; and we encourage you to identify, design, and document improvement solutions. On top of that, you will build business relationships, and pioneer the new way of working at our Krakow center. Relocation Eligible: Eligible for Limited Relocation Job Type: Regular