Teller Supervisor

«out The Role Position provides supervision of teller positions located in the branch. DUTIES AND RESPONSIBILITIES: Supervision: Supervise Teller function within assigned branch. Provide leadership and management to assigned staff and the quality of services provided to customers. Effectively manage staff and oversee delivery of services to both internal and external customers. Serves as a resource to employees for assistance in handling difficult transactions, customer issues and/or other situations. Hires, assess and provide training & development for team members. Communicate clearly and effectively with staff to provide instruction, guidance and to develop trust and respect. Conduct regular coaching sessions with team members to review work performance, to provide training/mentoring, and to develop/acknowledge individual/group performance in achieving goals. Ensure compliance with procedures, bank policies and government regulations. Conduct annual reviews; communicate results to staff, together with action items/goals and improvement plans as needed; ensure performance is at acceptable level. Effectively address and document work/behavior/performance issues. Effectively handle and resolve conflict and work with difficult employees and/or situations. Maintain schedules to ensure adequate coverage at all times. Effectively and positively lead team through change while demonstrating positive attitude and behaviors. Support department, division and company initiatives. Processing Transactions: Ensures team completes customer transactions in a timely and accurate manner, while exhibiting patience, attention to detail, and in accordance with guidelines and procedures. Ensures team performs other duties related to handling money/transactions including, but not limited to, processing deposits, withdrawals, and money transfers; handling credit card advances; accepting loan payments; filling change orders for businesses; sorting, counting, and wrapping money for transfer to vault; operating coin machine, etc. Balancing and Accuracy: Ensures team maintains appropriate cash limits in drawer, Currency Transactions Reports, foreign currency and check transactions. Products and Service: Use knowledge of bank products and services to effectively cross-sell appropriate products and services to customers by referring to appropriate team members. Actively participate in bank promotional activities. Ensure the team is functioning at a high level and successfully performing. Position performs other duties as needed/assigned. About You QUALIFICATIONS: Two to four years of similar or related experience to include supervisory experience. Documented banking experience preferred. A high school diploma or GED is required. KNOWLEDGE, SKILL, ABILITY: A significant level of trust and diplomacy is required to be an effective subject matter expert in the position. In-depth dialogues, conversations and explanations with customers, direct and indirect reports and outside vendors of a sensitive and/or highly confidential nature is a normal part of the day-to-day experience. Communications can involve motivating, influencing, educating and/or advising others on matters of significance. Courtesy, tact, and diplomacy are essential elements of the job. Relate to others in an open and accepting manner; friendly and approachable. Sense how others feel; treat others with fairness, dignity and respect. Cultivate rapport with all persons encountered at work. Communicate Effectively: Communicate effectively both verbally and in writing with others in a clear, thorough and timely manner using appropriate and effective communication tools and techniques. Customer Service: We are community inspired and pride ourselves on offering exceptional service to both our internal and external customers. We expect you, as an employee, to embrace the FSB Way and to support our values and visions of Integrity, Service and Success. Teamwork: Demonstrate ability to work independently and as part of a team. Work cooperatively and effectively with others to set and achieve goals, help others, resolve problems, and make decisions that enhance organizational effectiveness. Working knowledge of: Bank operations computer software applications; State, federal and banking compliance regulations and guidelines related to area of responsibility; principles, practices and techniques used to effectively manage and supervise department and staff. Skill in areas related to computer software applications, including proficient use of MS Excel and MS, Word computer software, the Internet, and bank computer software. Ability to analyze current delivery and quality of services provided by customers; identify and rectify inefficiencies; manage, lead and supervise employees; maintain responsibility and accountability for work performed within assigned areas; evaluate current delivery and quality of services; identify and rectify inefficiencies. Ability to work well under pressure and to follow written and oral instructions. Professionalism: Exhibit a professional manner in dealing with others; work to develop and maintain cooperative and positive working relationships; represent the bank in a positive manner; maintain credibility with others. Ethical Behavior: Model high standard of honesty, integrity, trust, and openness. Understand and follow through with appropriate standards of conduct and moral judgment; willing to act outside the norm when needed to adhere to ethical principles. Communicate and demonstrate actions in a consistent manner. Respect others, regardless of individual capabilities, agendas, opinions or needs. Confidentiality: Maintain strict confidentiality regarding any information obtained during the course of performing job duties; adhere to Bank policies and procedures regarding confidentiality. Quality Management: Adhere to guidelines, protocol, policies, and procedures and supervisory directives; improve and promote work quality; demonstrate accuracy, thoroughness, and attention to detail; strive to achieve good results. Adaptability: Adapt positively to change; manage competing demands and effectively handle changes, delays and/or unexpected events with a positive attitude. Planning and Organization: Prioritize, organize and plan work; use time efficiently; and achieve results within time frames. Complete work in a timely, accurate manner and be conscientious about assignments and deadlines. Judgment/Problem Solving: Display ability and willingness to make sound decisions; identify and resolve problems in a timely and positive manner; exhibit sound judgment; appropriately handles both routine and non-routine situations. Individual Responsibility and Accountability: Accept responsibility for own work performance; accepts responsibility for own actions and outcomes and does not blame others. Demonstrate willingness to take initiative in performing job duties, resolving issues, and making suggestions for improvement. Conduct follow-through and meets commitments and agreements in a timely manner; relied upon others as a source of valid information. WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled office environment with moderate noise. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: <insert additional physical activities detail.> Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: 25 lbs. Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.