Engineer 3 - Engineering Operations

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary A Systems Reliability Engineer (SRE) is expected to provide Incident, Problem and Change management support for a set of applications supported by the Enterprise Application group. The applications supported include but are not limited to OSS/BSS, Middleware, Customer CARE Applications/Tools, Tech applications/Tools, Internal Enterprise human resource, legal and Data Management Systems. This includes business functions such as billing, provisioning, activation, authentication, Telco/Cable operations, Serviceability, and Cloud based applications. Job Description Core Responsibilities Able to perform effective Incident Management from incident start through resolution, partnering with Engineering and Deployment to determine root cause, and drive rigorous Problem Management to follow through on actions items. Fosters and encourages a culture of clear and precise communication, continuous improvement, and employee engagement Responsible for providing operational support for system architectures and solutions that enable many of our new and existing innovative products. Must be able to support systems that span across web services, backend shared common components, and critical cloud services. Successful candidates demonstrate leadership and experience within key engineering functions such as planning, design, integration, test, deployment and product support. The role will also assist with testing and operational activities. Knowledge of business and functional priorities and acting as a key contributor in a complex and critical environment is essential. Focused on best-in-class reliability engineering and operations methodologies Focused on reducing alerts and decreasing MTTR. Develops strong working partnerships built on responsiveness and mutual accountability, with leaders inside and outside of the organization Regularly review and understand upcoming changes with an eye toward possible conflicts, process issues or necessity for extra vigilance Required Experience and Skills Strong experience in Application Support and Operations, with Event management, Incident Management, Problem Management, Service Availability Management, and Change Management. Strong understanding of SRE concepts, emphasizing the application of software engineering and should have relevant experience in infrastructure and operational areas. Exceptional written and oral communication skills, with ability to articulate complex situations clearly and plainly. Knowledge of Microsoft authentication, Microsoft Windows, MS Office 365 suite, Networking, Security DNS, AWS/Azure Cloud computing, Weblogic, or other areas as a developer or fix agent. High level knowledge of Distributed Enterprise Applications including Load balancing. Intellectual curiosity and a demonstrated ability to improve current conditions. Patience and persistence are key virtues in a successful candidate, so awareness of and accommodation for existing systems and technical debt are important factors Embraces challenges, displays strong creative flexibility. Bachelor’s degree or equivalent. Experience: 5- 7.5 years Employees at all levels are expected to: Understand our Operating Principles; make them the guidelines for how you do your job. Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. Win as a team - make big things happen by working together and being open to new ideas. Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. Drive results and growth. Respect and promote inclusion & diversity. Do what's right for each other, our customers, investors and our communities. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. Comcast is an EOE/Veterans/Disabled/LGBT employer. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 5-7 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.