Junior Help Desk Technician

Summary The Junior Help Desk Technician will provide expert advice and support services in IT at The United States Military Academy (USMA) at West Point onsite. The Junior Help Desk Technician is responsible for answering queries and addressing system and user issues in a timely and professional manner. Responsibilities Create help desk tickets indicating the service requiring support Offer technical assistance to the delivery, configuration, set-up, maintenance, and troubleshooting of computer systems, hardware, and software Attempt to resolve tickets Support the various applications used by staff and faculty in a higher education, engineering environment Escalate tickets in some cases Receive customer help desk phone calls and service requests for support Provide direct production support services for application users by responding to operational problems that are funneled to the team via helpdesk tickets Other duties as assigned Qualifications High school diploma required Associates degree preferred 1+ year of IT related help desk experience required CompTIA Security + required Background check required The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief Knowledge, Skills and Abilities Ability to work independently and yet be effective within a team setting Must be capable of managing multiple efforts with time related constraints in a fast-paced contracting environment Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others Excellent Microsoft Office skills (Word, Excel, and other applications) Ability to train end users on frequently asked technical issues Ability to provide technical assistance and support over the phone Good phone skills, professional demeanor, and previous customer service experience strongly desired Good problem-solving skills with the ability to visualize a problem or situation and think abstractly to solve it
Chenega Systems, LLC