Senior Product Expert - Veeva Quality Vault

Site Name: Bengaluru Luxor North Tower Posted Date: Jun 15 2022 Ready to help shape the future of healthcare? At GSK, we have already delivered unprecedented change over the past four years, improving R&D, becoming a leader in Consumer Healthcare, strengthening our leadership, and transforming our commercial execution. Now, we’re making the most significant changes we’ve made to our business in over 20 years. We’re on track to separate and create two new companies in 2022: New GSK with a leading portfolio of vaccines and specialty medicines as well as R&D based on immune system and genetics science; and a new world-leading consumer healthcare company of loved and trusted brands. With new ambition comes new purpose. For New GSK, this is to unite science, talent, and technology to get ahead of disease together – all with the clear ambition of delivering human health impact; stronger and more sustainable shareholder returns; and as a new GSK where outstanding people thrive. Getting ahead means preventing disease as well as treating it. How we do all this is through our people and our culture. A culture that is ambitious for patients – so we deliver what matters better and faster; accountable for impact – with clear ownership of goals and support to succeed; and where we do the right thing. So, if you’re ready to improve the lives of billions, join us at this exciting moment in our journey. Join our challenge to get Ahead Together. Job Purpose:- This role is positioned within the Enterprise Veeva QMS Product Team, responsible for contributing to the technical solution design, implementation, and continuous improvement of the Veeva Quality Suite with specific alignment to the Quality, Audit & Risk business processes. The Veeva QMS Senior Product Expert will have advanced experience in Veeva QMS Vault configuration and be able to provide subject matter expertise to fellow team members. Manage advanced configuration change requests on lifecycles, workflows, atomic security settings, objects, reports, etc. Responsible for documenting technical changes following GSK’s Internal framework. Participate in Test Authoring of any development work to support Validation activities, utilising HP Quality Center. Participate in Veeva Quarterly Releases for Impact analysis and enabling functionality. Ability to work with core business leads to streamline legacy processes using Veeva functionality and drive user efficiency. Expertise in the life sciences industry, especially regarding Quality, Audit & Risk business processes and technology landscapes. Knowledge of GxP. Strong communication skills. Experience of being part of an Agile team, working with cross-functional teams, managing customer expectations, and helping to drive best practices Ensure that the GSK Standard Processes are applied and adhered to including embedding and adopting standard ways of working in accordance with Quality Risk and Compliance and Validation policies. Key Responsibilities:- Provide Product expertise in Veeva Quality suite as a certified Vault platform administrator and QMS system administrator and configuration specialist. Manage configuration changes for QMS per agreed priority backlog items in JIRA. Participate in impact assessment activities, reviewing proposed changes and ensuring impact understood across QMS and QualityDocs. Deliver product enhancements through agreed backlog process to ensure Veeva QMS evolves to meet business needs Ensure Quality Vault remains compliant as a Validated Solution through supporting testing and re-validation efforts Collaborate with Veeva Enterprise Managed Services on product features Collaborate with QMS Business resources across Pharma Supply Chain, R&D, Vaccines and the GSK Support Functions. Manage and maintain meta data in Quality Vault (picklists, organizational data, etc) Knowledge/Education Required:- Minimum Level of Education Required - Bachelors Degree Area of Specialization- Computing, Information Technology Why is it required- The job requires a solid academic background on how Information Technology supports the delivery of business objectives Preferred Level of Education - Veeva Certifications Area of Specialization - Veeva Vault/Vault Quality Suite/ QMS Why is it required - Critical that role holder has completed the Certified Vault Training and is up to date. Previous Experience Required :- Minimum Level of Job-Related Experience Required - 4+ year of Veeva Vault Quality experience and particularly desirable is QMS experience Ideally a Veeva Vault QMS implementation project completed in a configuration specialist type capacity and ideally with agile experience Why is this level of experience required - Veeva QMS is a Validated SAAS application, and the successful applicant should have documented certification and experience of working in a GxP environment. Knowledge & Application:- As knowledge of Veeva Quality Suite grows, more advanced configuration work is expected to be carried out independently in house. This knowledge will be used on a daily basis as part of configuration work, handling changes requests and will ultimately support business processes across Global Supply Chain’s (GSC), Vaccines (Vx) and R&D.. Problem Solving & Innovation:- Problem solving skills are required to solve business process issues identified in the backlog. VQMS workflows are relatively complex and the candidate has to not only understand the current configuration, but also look to best practices to best solve any new enhancements without impact on any other workflows that may share objects. Additionally, the candidate may identify problems with the product and should be sufficiently skilled to confidently propose solutions to the Product Owner and if required work with the Vendor. Interaction:- VQMS Product Team members are located across India & UK, so a large part of interaction is virtual. Matrix working across tech with other Vault product teams Matrix working across enterprise with Business representatives across GSC, R&D, and Vx Clear communicator both internally and externally with vendor team (Veeva) and migration partners. Multi-Cultural Requirements:- Ability to work in a global environment and be sensitive to cultural differences. The Veeva Quality Vault product is used by employees globally. Impact:- Role impact is limited by the decision making authority of the role since direction and decision making will mostly come from the Product Owner. However, failure to fulfil the role properly would have a broader impact given this is a GxP product that is used across the whole company. At GSK we value diversity (Gender, LGBTQ +, PwD etc.) and treat all candidates equally. We aim to create an inclusive workplace where all employees feel engaged, supportive of one another, and know their work makes an important contribution. *LI-GSK Our goal is to be one of the world’s most innovative, best performing and trusted healthcare companies. We believe that we all bring something unique to GSK and when we combine our knowledge, experiences and styles together, the impact is incredible. Come join our adventure at GSK where you will be inspired to do your best work for our patients and consumers. A place where you can be you, feel good and keep growing. 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