Field Sales Support Team Lead

Johnson & Johnson is recruiting for a Field Sales Support Coordinator that provide specialized service and leading day-to-day operations within the DePuy Synthes Sales, in a professional, timely and self-directed manner. This is a remote position! With locations in Virginia, New York, Maine, Pennsylvania, Arizona, Hawaii. The Team Leader will be responsible for providing superior customer service and support to internal and external business partners at DePuy Synthes franchises (e.g., Sales Consultants, Regional Sales Managers, Operations). This position will help design and execute an efficient plan for day-to-day Customer Service/Field Sales Support operations by providing clear direction to direct report/non direct reports whom support the Field Inventory locations. This role will ensure adherence to effective SOPs, Quality requirements, and providing constructive input to enhance the work process/environment by making suggestions and implementing process changes. This position requires full knowledge of medical device policies and procedures. Must possess high-level multi-tasking and organizational skills, along with the ability to provide strong leadership. Responsibilities: Define key tasks or activities and indicate approximate percentage of time required to perform each task. Designs and performs strategies for day-to-day distribution or customer service Drives continuous improvement plans in distribution or customer service activities to improve operating costs Provides leadership to the team in support of day-to-day business needs and a liaison with the field sales organization promoting harmony, growth, and teamwork within the Field Inventory location organization Communicates with other company departments regarding PO status, products, pricing/contracting, Universal Customer Number creation/management, commission alignment, etc. Provides analytical summaries regarding billing, performance, sales data, etc. Achieve consistent results of less than 5% open PO
s on a rolling 3-month basis for our sales team Acts as a pricing/contracting resource by working with necessary partners to establish and update pricing agreements for active accounts as needed by territory, as well as ensure pricing is loaded correctly, interpret agreements for internal/external partners, submit Salesforce cases to support pricing/contracting duties for optimal billing efficiency Leads projects as required, support and give input towards special projects as required by the Supervisor or Distribution Manager, participate in Territory Governance calls with sales and commercial partners Travels to/supports other territories and teams as required Qualifications Required Skills: High School Diploma or equivalent 3-6 years of related experience Demonstrated flexibility/sense of urgency taking direction and accomplishing tasks quickly and efficiently without sacrificing quality Strong interpersonal, effective communication and collaboration skills with ability to contribute positively to the morale of the team Demonstrated ability to function in a high volume Logistics operation Ability to lead a team without direct management responsibility Demonstrated ability to complete transactions in an IT system (e.g. Warehouse Management System) Report all incidents/accidents/injuries immediately upon discovery to Supervisor/Safety Coordinator Proficiency with simple math, accurate percentage calculations, and reading and writing legibly Demonstrated ability to perform tasks requiring physical abilities as noted in the section below Working knowledge of Microsoft Office (Word, Excel, Outlook) Proven ability following policies, SOPs, regulations, and legal requirements Excellent verbal and written communication skills Demonstrated collaboration skills, ability to contribute positively to the morale of the team Demonstrated flexibility/sense of urgency (takes direction and accomplishes tasks quickly and efficiently without sacrificing quality) Demonstrated ability to follow policies, SOPs, regulations and legal requirement knowledge Demonstrated ability to produce according to established goals and standards Preferred Skills: Undergraduate or Associates degree Experience with SAP, AS400 or Optimize WCS (Warehouse Control System Customer service/billing work experience, preferably in a high-volume environment Proven track record of leading a successful goal-oriented team Experience working with supply chain leaders, Quality, DELIVER employees, support functions (HR, IT, Finance), hospital account contacts, vendors Safety Housekeeping activities: Ensure the completion of housekeeping duties as directed to maintain a safe, clean working environment as well as participate and lead quality and safety initiatives Execute all safety policies, rules and regulations Operate all equipment in a safe and efficient manner following prescribed work methods At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, candidates offered employment must show proof of COVID-19 vaccination or secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com Primary Location United States-Illinois-Elk Grove Village-545-555 Busse Rd Organization DePuy Synthes Sales, Inc. (6032) Job Function Operations Requisition ID 2206045463W