Director, Corporate Communications, Global Communications

Overview The world is facing significant social, economic and technological change. As businesses increasingly embrace the concept of stakeholder capitalism, KPMG recognizes that our success is not solely defined in financial terms. Our purpose, to inspire confidence and empower change, defines a broader contribution that encompasses not just the commitment we make to our people and our current and future clients but also wider society and the future of professional services. Corporate Affairs is at the heart of this work. We identify the people and actions that help shape, promote and protect the reputation of KPMG. We work with all those - internally and externally, directly or indirectly - who influence our reputation and who we must listen to, and constructively engage with, if we are to achieve our trust and growth ambition. This is why KPMG has brought together a team of experienced professionals from across public affairs, ESG and communications. Together, we form the Global Corporate Affairs Function. Working with colleagues in member firms across our network, we are on a journey to transform the way we engage with all those people who influence our reputation. KPMG is a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 145 countries and territories and in FY21 had close to 236,000 people working in member firms around the world with FY21 revenue at more than US$32.13B. Role Summary This exciting role sits within Global Communications, which supports KPMG to deliver leading edge campaigns. Global Communications consists of five specialism based teams: internal communications, external communications (including social media and media relations), corporate communications (co-ordinating cross-function and cross-industry activity), leadership communications and issues management (overseeing our response to issues that may adversely affect our reputation). This role sits in the Corporate Communications Team. The team will collaborate with other specialisms, such as the External and Internal Communications teams, to devise plans and execute based on the strategic plan which maps to priorities identified by the Global Management Team. These programs are seen to have the biggest potential from a reputation enhancing perspective to positively impact our brand and improve trust. The role will drive communication approaches to protect and enhance the firm’s reputation and support its overall Trust and Growth ambition. This is a challenging role that will involve day-to-day liaison with KPMG leadership, national firms and third parties. All outputs and outcomes must be to the highest standard and the successful candidate will need to display exceptional communication and influencing skills, as well as a keen sense of business acumen and professional judgement. Global Communications operates as an agency model, committed to supporting the career development of our people. Over time, all communication professionals are actively encouraged, and supported, to broaden their primary skillset and you may be asked - based upon business or personal need - to support or join one of the other teams in Global Communications.
LI-Hybrid What you will do Overall accountability as subject matter expert with the People business area (and GMT lead), while also preserving a good base-line knowledge of other business areas. Acts as a trusted strategic advisor to business leaders in order to safeguard KPMG’s trust and growth agenda. Oversees/leads complex programs that reach both internal and external audiences. Develops and executes program measurement aligned to our Global Corporate Affairs Strategy. Ensures delivery of projects across the portfolio, including resource allocation of team members. Measures & reports against strategic business plan, demonstrating strong commercial understanding of key business areas and global priorities. Works with direct report to drive quality and innovation. Tracks status of all suppliers and corresponding budgets proactively, flagging issues related to under or overspend. Drives initiatives that promote cross-functional communication, team working and knowledge sharing. Understands the interactivity between various business areas and looks for opportunity to promote connectivity and consistency in messaging and narrative. Fosters strong relationships with local counterparts to ensure consistency in-market and to maximize the impact of global campaigns. To demonstrate energy, innovation and creativity Be an active member of Global Communications, supporting other Communication teams as required. Support broader Corporate Affairs commitments and deliverables. Champion the use of new, innovative ways of communicating with stakeholders. Use our content management tool and editorial process to ensure effective project management of campaigns and programs. Work with KPMG’s Global Functions and Industries to ensure a joined up and integrated approach to communications. Put member firm needs at the heart of everything you do. Measurement and resource management Oversee Central Services support for your campaigns and programs e.g. Events, Editorial, Design and others comprising a mix of in-house, outsourced and offshored resources. Lead engagement with regions and countries on adoption, development and roll-out of programs. Establish KPIs for campaigns and programs. Provide end-to-end budget oversight for campaigns and programs Oversee measurement and reporting on campaigns, budgetary spend and measure and analyze the success of global communications activities. Undertake campaigns and program reviews and take learning into future campaigns and programs. What you bring to the role Demonstrates: Champion inclusion: creates an environment in which all people feel like they belong. Drive quality: delivers high-quality products and exceptional service that provide value and exceed client expectations. Advance an ethical environment: takes personal responsibility for the ethical environment of the firm and encourages others to do the same. Apply a strategic perspective: Uses diverse sets of inputs to develop a broad perspective on business and people issues. Make sound decisions: exercises sound ethical and business judgment when making decisions. Foster innovation: embraces a culture of innovation and experimentation to create value. Demonstrate self-awareness: focuses on self-development and continuous learning, using insight to build capability and confidence. Build collaborative relationships: connects with individuals, teams and organizations to build lasting, collaborative relationships that enable global, firm-wide growth. Develop and motivate others: Engages teams, instills confidence, and coaches people to find meaning in their work and achieve exceptional results. Technical Skills and Qualifications: MS Office – most importantly Word, Outlook, and PowerPoint MS SharePoint MS Teams Strong writing, editing and proofreading skills Project management skills Business acumen Diploma or undergraduate degree, preferably in a communication related qualification. Experience and Knowledge: A communications professional with at least ten years of experience (minimum of five years at a management level) with demonstrable experience in internal and/or external communications. Demonstrable experience leading development of clear, compelling content that engages audiences and achieves stated results is required. Strong influencing and communication skills to act professionally, calmly and persuasively when dealing with key internal stakeholders. Experience working with senior management. Performance management experience. Experience of developing compelling value propositions for services/campaigns. Willingness to work flexible hours as required - connecting and collaborating with colleagues in different time zones. Proven project management skills with the ability to get buy-in and support for projects from diverse and often widespread stakeholders. Experience of the above in a global, matrix context would be advantageous. Excellent writing and communication skills, with an ability to grasp business objectives and translate into actionable technical and functional requirements. Comfort with wide variety of cultural differences and skill sets and ability to work a flexible schedule to interact with colleagues in other time zones around the world. Proven ability to create, engage and maintain a strong professional network to achieve corporate goals. Our Values, The KPMG Way Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG is committed to the health and safety of our people, clients and communities. With this commitment in mind, KPMG complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including a COVID-19 Vaccination Policy. KPMG's COVID 19 Vaccination Policy requires all employees to be fully vaccinated if they wish to or are required to attend a KPMG office in the course of their duties. As this role requires occasional or consistent attendance at a KPMG office, the successful candidate must be fully vaccinated (i.e. have received all doses that are recommended by Health Canada, including any boosters) and must provide KPMG with proof of vaccination. KPMG will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment. KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For general recruitment-related inquiries, please contact the HR Delivery Centre at [email protected]. If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [email protected] or phone: 416-777-8002 or toll free 1-888-466-4778.