Remote - Worker's Compensation Bill Review Customer Experience Associate

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Conduent is Hiring for two positions on our Worker’s Compensation Call Center Teams. We need upbeat, articulate and reliable to join our Team. You will take /make inbound/outbound calls. Provider Relations Job Description: Provide customer service support for our clients in the Worker’s Compensation industry. The customer service you would be providing is via phone and helping medical providers with questions on Worker’s Compensation guidelines based upon medical bills submitted for processing. You’ll be helping callers with everything from “can you let me know if the bill was received?” to “can you explain the breakdown of why the bill was processed this way?” Our team is also known as the escalations team, as we do handle escalated calls with medical providers. There are email boxes to answer medical provider inquiries as well as handle quality audits to ensure our agents are meeting quality guidelines. A variety of shifts are available during our hours of operation from 8 AM – 8 PM EST Monday-Friday. Training: 2 weeks M-F, 8am – 5pm EST [Onsite in Lakeland, FL] Hours of Operation: 8am – 8pm EST [various 8-hour shifts available] Pay: $15/hourly - $15.50/hourly Full Time – regular position Remote position Must pass a criminal background check and drug screening Must have Wired Internet Connection. Must have Customer Service and/or Call Center experience Clinical Claims Intake Team Job Description: Provide customer service support for our clients in the Worker’s Compensation industry. The customer service you would be providing is via phone and helping injured workers file the first report. The key to success in this role is grammar and spelling proficiency. The Intake is open 24/7, 365 days a year. The hours of operation are from 8 AM – 9 PM EST Monday-Friday with a rotational Saturday of 8:00 AM- 4:30 PM EST. We do have a rotational holiday schedule as well. Training: 2 weeks M-F 8am – 5pm EST, Hours of Operation: M-F 8am – 9am EST; Rotational Saturdays 8am – 4:30pm EST; Rotational Holiday schedule Pay: $15/hourly - $15.50/hourly Full Time – regular position Remote position Must pass a criminal background check and drug screening Must have Wired Internet Connection Must have Customer Service and/or Call Center experience Additional Requirement: Must Type a minimum of 20wpm. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.
Remote44 Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the