Business Analyst II, Pricing & Monetization

The Elevator Pitch: Why will you enjoy this new opportunity? In this role, you will be part of a high performance global team that engages in business activities from Product definition until Product launch. Working with Monetization Operations & Strategy Execution team, you will be engaged with Pricing Managers, Business Units, Product Marketing Managers in new product launches and maintenance of existing ones. This team also heads the Product Pricing Testing to ensure offer readiness before go-live date. Our team is responsible for providing product and pricing information for both SaaS and Perpetual products, globally to all internal and external stakeholders. As a Business Analyst, you will collaborate with various upstream and downstream teams and you will learn a lot by working with top-industry and extremely knowledgeable peers and teams such as Order management, Deal management, Revenue, Finance, Sales etc. Apart from the KTLOs, the team works on various Automation, Transformational projects & Initiatives. What is the primary need, technical challenge, and/or problem you will be responsible for? You will be supporting and independently executing day-to-day activities related to various pricing and monetization operations related to Perpetual, Hybrid and Software as a Service (SaaS) operations. This would include (and not be limited to) activities like: The Analyst will be responsible for supporting and independently executing day-to-day activities related to various global/regional Pricing programs and Perpetual/Software as a Service (SaaS) operations Responsible for independently executing and supporting day-to-day activities related to different Perpetual and SaaS Pricing operations activities Coordinating and executing the setups of SKUs for Perpetual and SaaS products based on the business needs Act as point of contact in PST hours on Perpetual and SaaS Operations for your Business unit Handle end-to-end case management Support Quarter-end activities Contribute to Periodic/On-demand Pricing analytics work Contributing towards Documentation of different processes Becoming a Subject Matter Expert in in the Perpetual/SaaS Ops areas Handling pricing related queries from VMware internal and external stakeholders Engaging in Requirements gathering, Testing & Roll-out activities of various pricing projects and initiatives Working in liaison with globally spread-out team members and other functional teams such as Deal Desk, Revenue, IT Support teams, etc. as required for deliverables Proactively recommending and driving improvements to existing processes and practices Driving Root Cause Analysis for SKU/Price issues and provide solutions Participating actively in process standardization and system enhancement initiatives Flexible to working in shifts during quarter end and month end timeliness Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? Within 30 days of joining the team, establish relationships with your stakeholders, become competent in Pricing operations and Monetization domain, and work closely with your business partners to understand their unique business needs. Within 90 days of joining the team, you will be expected to develop expertise in SaaS, Subscription and Licensing business-related processes. Within 180 days, you will be expected to support your business partners long and short-term needs by strategically positioning processes and solutions with the stakeholders. This will require you to build strong relationships, accurate business assessments and to translate their business needs into long-term business solutions. What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Develop intimate knowledge of various Pricing ops deliverables like SKU creation, Pricing setups, Marketplace Operations, Case management, , M&A operations, E2E testing, Price Books, License configurations, etc. Over a period of time, develop functional knowledge to participate and in some cases lead various project engagements like: SaaS and Subscription Commerce Platform (SSCP), NSI 3.0, Product Master, CPQ, SAP, General Pricing Action (GPA), etc. Some skills to be successful: Good understanding of common business processes in Finance, Operations & Marketing Possess excellent written and oral communication skills Ability to thrive in a demanding environments that imposes new challenges frequently Demonstrate ability to learn business processes quickly Demonstrate Pro-active problem-solving ability Self-motivated, purpose oriented, go getter and a highly energized team player. Proven interpersonal skills and ability to develop trust and influence others A practical sense and ability to implement, latest tools and technology. Attention to detail and continuous improvement. Seamlessly adjust in a Global & Matrixed environment Multi-task, Be Detail oriented, Team oriented, Business and Process oriented What is the leadership like for this role? What is the structure and culture of the team like? You will report to a Manager of Pricing team based in Costa Rica/India. You will be matrixed to other leaders in the team with whom you will need to work closely. This role will require you to work closely with many functional stakeholders from Product Ops, Revenue, Business Units, Corporate finance, Support services, Sales ops and Costa Rica Site Ops, etc. Monetization Operations and Strategy Execution organization has a strength of approximately 80 people that are spread out across Costa Rica, Bulgaria, and India. The work culture in the team is very collaborative and employee focussed. People in this team guard their work-life balance very jealously while still ensuring that they deliver world class performance in the functional areas. Where is this role located? This role will be based in Costa Rica. The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your manager. You will be expected to live within a reasonable non-daily commute of the office. What are the benefits and perks of working at VMware? You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com. Employee Stock Purchase Plan Medical Coverage, Retirement, and Parental Leave Plans for All Family Types Generous Time Off Programs 40 hours of paid time to volunteer in your community Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities Financial contributions to your ongoing development (conference participation, trainings, course work, etc.) Wellness reimbursement and online fitness and wellbeing classes This job requisition is not eligible for employment-based immigration sponsorship by VMware. Category : Business Strategy and Operations Subcategory: Business Operations Analyst Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2022-06-13 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.