Orthokits Lead - Medtech

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo. We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where a diverse set of backgrounds, perspectives and experiences are valued and each and every one of our people feel that they belong and can reach their potential. No matter who they are. Johnson & Johnson MedTech produce a broad range of innovative products and solutions used primarily by health care professionals in the fields of orthopaedics, neurological disease, infection prevention, cardiovascular disease, and aesthetics. As the most comprehensive devices' business in the world, we are best suited to serve evolving customer needs, train more surgeons to improve standards of care, and treat more patients globally as access expands. Overall purpose of job: Lead the initiatives generated in the Team, or the ones that came from Regional Projects, to improve Customer Experience. Ensure the most effective service to our Customers and Stakeholders. To conduct and coordinate the daily activities within her/his department (eCapabilities/Continuous Improvement). Essential duties and responsibilities: Staff coordination (Back Up, Vacation, Customer visits, Meetings, Weekly meetings, Sickness etc). Administration related to team performance and internal control. Project lead/participation and coordination from a Customer Service perspective. General administrative work coordination in regards to daily/weekly/monthly file- , neg.inventory-, Consignment follow-up’s, Price overrides, BO’s, unused, urgencies not used, transport routes,…. Being responsible for coordination in monthly, quarterly and year end closing. Coordinate and conduct daily order register, handling and follow up System control according to duties. Warehouse and transportation error follow up Actively engage in Objectives & Goals of the department Actively engage in the 5 conversations preparations Be prepared to back-up / join and work in all flows within the department Work with a continuous improvement mindset, identify gaps and deliver CIP’s. Lead Project, local or regional initiatives that pursue processes’ efficiencies and Customer Experience improvements. Returns and credits handling Complaints and recalls handling Support Supply Chain and total E2E in consignment inventory and updates, orders, stock levels, replenishment and returns. Reporting activities (Power BI, Insight, …) Maintain good product knowledge Respect and work according to and within J&J Business Conduct policy, HCC, SOX and the J&J Credo Diligently fulfill compliance program-related activities and actively participate in relevant meetings. Know and follow all laws and policies Other features of the job: Good communication skills Customer focus for both internal and external customers. Ability to develop close relationships with customers and colleagues at all levels. Collaboration and Teaming - The ability to work well across functions and groups. Leadership skills Strong Analytical skills Well organized with attention to details. Action oriented with the ability to solve issues with a sense of urgency. High integrity, being trustworthy and ethical. The willingness to put the Credo top of mind for all decisions Qualifications Essential knowledge and skills: Essencial Requirements Good communication skills Customer focus for both internal and external customers. Ability to develop close relationships with customers and colleagues at all levels. Collaboration and Teaming - The ability to work well across functions and groups. Well organized with attention to details. High integrity, being trustworthy and ethical. Positive attitude. Have a sense of urgency. Experience Three to five years’ experience as a customer service employee or similar position. Good skills in Business Systems (i.e JDE8.12, SAP or similar) Good general computer skills and knowledge of Microsoft Office, Excel in particular Financial awareness / good numeracy skills. Leadership experience Core competencies required for this role: Academic Training and Knowledge • Graduate level required, or relevant qualification in this area • Languages: Excellent knowledge in Spanish and professional proficiency in English, written as well as spoken Desirable Requirements Develop and maintaining a close cooperation and alignment with Customers, external suppliers, Customer Service teams, Service Center, Sales and Marketing, Supply Chain, Warehouse, Finance, IT, Compliance board, Bids & Tender, Regulatory, Quality Competencies Connect Shape Lead Deliver Living our Credo Primary Location Spain-Community of Madrid-Madrid- Organization Johnson & Johnson, S.A. (8500) Job Function Operations Requisition ID 2206043251W