Regional People Services Associate Director, India

S&P Global Corporate The Role: Associate Director, Regional People Services (India) The Team: This role will be part of a Global People Services team and expected to build and maintain strong relationships with other Regional People Service Center team, Centers of Excellence and HR Business Partners. The Impact: The Regional People Services Associate Director will primarily oversee the day-to-day operations of People Services Center for India. This Center is the first point of contact for HR support for current and former employees of S&P Global based in India. The role manages People Service Advisors to ensure that high levels of customer service are met and that employee queries are resolved in a timely, professional manner. As appropriate, the People Services Manager may connect directly with requestors who have particularly difficult/complex problems. Key levers for HR Service delivery are: People Services Advisors providing regional and domain knowledge Promote effective utilization of HR self-service technologies Drive a culture of continuous improvement & build effective internal & external relationships. What's in it for you? Be responsible for creating and managing a group of People Service Advisors, with mission-critical roles expected to support the India operations. Responsibilities: Ensure operational & team effectiveness in managing and escalating service requests Build and lead a high performing team, setting KPIs, development plans, training and strong team engagement Communicate impact and effectiveness of the team, provide valuable process and performance metrics & insights with recommendations for improvement Partner with Global People Operations & Systems CoE and process owners to improve processes and/or leverage systems to increase efficiency and effectiveness Manage the integrity and maximize the business impact of all People function data, security, information, and organization data within guidelines and regulatory requirements. Work with relevant stakeholders to review and improve escalation process and performance Qualifications: Minimum 5 years of relevant experience in Human Resources/People function including managing cross-functional & virtual teams with deep understanding of HR Operations Processes and Shared Services. Prior experience setting-up an HR Service Center experience preferred. Must have in-depth background and experience in Workday and ServiceNow People management experience required Strong written, oral, and interpersonal communication skills, with strong ability to communicate with global stakeholders. Ability to leverage quantitative metrics and process management discipline and tools to drive employee experience as they interact with People Services Ability to proactively build relationships with key People Team & Business stakeholders Grade/Level (relevant for internal applicants only): 12 The Location: Hyderabad, India
LI-CBS About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- HUMRES103.2 - Middle Management Tier II (EEO Job Group) Job ID: 274212 Posted On: 2022-06-13 Location: Hyderabad, Telangana, India