Senior Team Lead - Collections - Fluent Italian

General Responsibilities A. Job title / Job code / Reporting to : Credit & Collections Manager B. Job purpose (mission or “raison d’être”) To oversee and ensure the smooth operation and the day-to-day functioning of the Collections Team/s for the Market/s which the jobholder is responsible for. Key-result areas (Major Accountabilities) (What is done and for what purpose) Develop direct reports through training, performance management (including formal PDPR’s), coaching, goal-setting and effective feedback, in order to establish a succession plan and to enable effective management. Monitor and control the collections activity, through reports available on the C&C server, in order to reduce overall receivable and minimise bad debt in the market/s the jobholder is responsible for. Bring any salient issues or trends to the attention of the Credit & Collections Manager. To regularly review “Age Debt”, “Top 20” and “Current Estimate” of the total cash collection opportunity for appropriate Market/s in order to enable timely & effective collection of the Receivables. Ensure the schedule of 1-2-1 & PDPR meetings with Co-ordinators, Agents and Administrators are planned, formulated and adhered to, so as to facilitate effective communication and direction within the Collections Team. Set targets for individual team members, so that agreed results for both company and team member are achieved. Monitor agent’s performance to ensure both individual and team targets are met, as well as ensuring that bonus levels are review in order to meet the business needs. Review and approve account suspensions, referrals, “Write-Off’s”, charge-backs and reactivations, in order to guarantee proper management of all accounts. Monitor employee turnover, attendance, holidays, and sick days in order to ensure that HESC guidelines, HR policies, procedures and practices are adhered to. Liaise with the recruitment team in order to ensure proper staffing levels are maintained within the team and conduct interviews when required. Ensure weekly team meetings are held for the market/s or area/s the jobholder is responsible for, in order to facilitate free flow of communication throughout the company. Recommend system and procedural enhancements to allow improvements in the working environment and increase efficiencies. Arrange monthly conference calls with the responsible markets to discuss and inform in-country management of our cash collection performances, Key Accounts issues and other Receivable topics of mutual interest. Participate in GM review meetings at HESC, as required. Build and maintain good working relationships with colleagues and Senior Management in both the Credit & Collections area as well as in different business units. Work on “ad hoc” projects as required by Management. C. Job Contacts (main interfaces inside and outside the company) - Manager/Director - In-country staff - Sales & Marketing - Edit Dept. - Adjustments - Debt Referral - Costumer Relation Dept. - Cash Allocations - Accounting Dept. - Human Resources - Customers - Manager Collections Essential Requirements E. Knowledge, skills and experience required Educational Background: Tertiary level qualifications, an advantage. Professional Experience: Minimum 2 years collections experience. Minimum 1 year people management experience, preferably in a collection’s environment. Knowledge: Good knowledge of Word, Excel and Outlook. Knowledge of GAR, RDS Reports an advantage Competencies: Primary Leadership Relationship Management and Networking Coaching and Performance Management Effective Communication Business and Customer Orientation Analysis and Decision Making Organisation and Resource Management Continuous Improvement and Expertise Personality traits Drive and Initiative Professionalism and Resilience At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace. EOE, including disability/veteran