Order Optimization Specialist

Grow your career with The Estée Lauder Companies! The Estée Lauder Companies Inc. is one of the world's leading manufacturers and marketers of quality skin care, makeup, fragrance and hair care products. As the global leader in prestige beauty, we touch over half a billion consumers a year. Our Company's products are sold in over 150 countries and territories under the following brand names AERIN, Aramis, Aveda, Bobbi Brown, Bumble and bumble, By Kilian, Clinique, Darphin, Donna Karan, DKNY, Dr. Jart+, Editions de Parfums Frédéric Malle, Ermenegildo Zegna, Estée Lauder, GLAMGLOW, Jo Malone London, Kiton, La Mer, Lab Series, Le Labo, MAC, Michael Kors, Origins, Prescriptives,Smashbox, Tom Ford, Tommy Hilfiger and Too Faced. Infused throughout our organization is a passion for creativity and innovation; a desire to push the boundaries and invent the unexpected. Position Overview: Supervises all functions of Gratis Administration and the Gratis Help Desk which supports all NA brands' retailer counter support staff and Corporate Gratis Customers. Responsible for the management of system and manual brand monetary awards as well as resolution of all customer related inquiries pertaining to gratis monetary rewards. Reviews and issues over 100,000 system generated and manual awards totaling $24 million dollars for the North American Affiliate which includes EL Employees and Retailer Consultants (Note - award amount total will increase as more brands transition over to the gratis system). Responsible for all NA brands' field employee changes including facilitation and coordination of all on boarding requirements for field sales. Manages, maintains and approves monetary gratis awards and credits for retailer counter staff and Corporate ELC employees. Authorized to make decisions regarding short shipments, refused shipments, 3 Step requests and expired gratis awards Manages the process and flow of CPC fulfillment requirements upon receipt of gratis requests from ELC and field support Manages the monetary release of retailer gratis, coordinates the updates to eDemo via field interaction as well as runs reports in eDemo and Gratis systems to audit and cleanse data Monitors gratis trend requests and collaborates with distribution, customer service and corporate HR teams to identify needs and generate reports Manages communication and information between field, retailer and legal regarding inquiries of potential gratis fraud. Communicates with Gratis customers to resolve inquiries. Creates and extends monetary Gratis awards to resolve inquiries as needed. Issues quarterly monetary Gratis awards to Corporate and New Hire Gratis recipients Responsible for all field sales and education, new employee setup, transfers and terminations - includes all onboarding and termination checklist items which requires partnering with HR and Field representatives Process manual orders in SAP and exceptions as required and address issues with priority to ensure all shipping deadlines are met Address/Investigate and action orders as required with priority to ensure orders are completed timely to ensure shipping schedules are met Create daily Open Order reports; import into spreadsheets using advanced Excel capabilities and send to DC’s timely ·Drive efficiencies through daily order management practices to include SPM review, Incomplete Orders and generation of weekly reports Handle incoming inquiries from all customer’s regarding shipments, orders, etc. (10%) Other system execution tasks as needed (SAP/UPS/Citrix/Qlikview, Exacta) Qualifications Qualifications Excellent organizational skills and attention to detail Strong analytical & problem-solving skills, consulting & listening skills. Ability to deal w/ambiguity & confidential information. Deep hands on experience in using data reporting and visualization tools. Strong proficiency with Microsoft Office, especially Excel Additional Requirements Bachelor's Degree required Minimum Years of Experience: 3+ years Excellent written and spoken English, and Spanish Additional Details Work shift: Monday to Friday. Business hours Contract-type: Full-Time Permanent. Location: Costa del Este, Panamá. Job: Customer Service Primary Location: Latin America-PA-8-Panamá Job Type: Standard Schedule: Full-time Shift: 1st (Day) Shift Job Number: 2211137