Director Global Security Operations Center

Company: FedEx Services Job Title: Director Global Security Operations Center Job Requisition Number: RC527645 Category: Security Pay Type: Exempt Locations: Memphis, Tennessee 38116 United States Leads and supervises all Global Security Operations Center (GSOC) operations to ensure state-of-the-art delivery of the following activities/capabilities on a global basis: security system monitoring and response, intelligence gathering and analysis, risk assessments, communications, reporting, emergency response & security officer dispatching, all in a center that operates 24/7. Collaborates with internal IT teams and multiple IT partners and vendors whose services and technologies must seamlessly integrate into the GSOC’s operations. Organizes, manages, and continually improves upon training/continuing education, job role/responsibility oversight, mentorship programs, and performance measurements that will maximize the performance of GSOC personnel in the delivery of security services. Oversees, monitors and guides the daily job performance of GSOC personnel, including the routine scheduling of shifts and ramping up/down of staff in direct response to fluctuating threat levels/indicators. Provides timely communications and actionable intelligence to support the protection of people, assets/intellectual property and infrastructure of properties and related interests/entities. Develops and performs analysis, planning, performance measures (i.e. Key Progress Indicators – KPIs) and provides direction in order to ensure that the GSOC is delivering maximum value to all internal customers. Develops, updates, maintains and ensures training on Standard Operating Procedures (SOPs) to ensure excellence in GSOC service delivery. Identifies and schedules all appropriate certifications and inspections of the GSOC, its systems, personnel and functions. Provides guidance and management assistance to the corporation’s all hazard contingency planning teams. Minimum Qualifications: Bachelor’s Degree/equivalent. Significant demonstrably successful management experience, preferably in a security-related or operations center-related field that is centered on the use of technology. Strong analytical writing skills to articulate complex ideas clearly and effectively with a proven ability to provide high quality written and verbal briefings. Excellent interpersonal and communication skills with the ability to deal with internal and external customers in a manner that results in desirable outcomes and strong working relationships. Must be able to hold a U.S. Government secret security clearance. Skills/Knowledge/Experience Considered a Plus: Experience in security operations, security management or operations center management in a Corporate (Fortune 500) setting. Successful management experience in a Global matrixed Security organization including partnering with IT, Security Operations, and external law enforcement partners. Additional Job Requirements: Travel Required: Approx. 20% Must be able to maintain availability to be on-call after hours if needed. Domicile/Work Location: This position will be in Memphis, Tennessee. Relocation: Relocation assistance is available. Application Instructions/Deadline: Upload current copy of Resume (Microsoft Word or PDF) and answer job screening questionnaire to apply by 5:00 PM CST on June 16, 2022. FedEx. Where now meets next. Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field. FedEx inspires its more than 570,000 team members to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. FedEx has been recognized on many different lists both for business success and for being a great employer: Fortune