Specialist, Hardware Management

ANALYST, HARDWARE MANAGEMENT OVERVIEW: Work in a fast-paced, dynamic environment with a focus on providing computer equipment to ensure General Mills employees/contractors have resources to fulfill their role. JOB DESCRIPTION: Provide technical support for Incidents in the team bucket where computer hardware is needed Troubleshooting with end users via Outlook, Teams and phone calls to resolve issues where solveIT team was not able to provide support Inventory tracking Shipping process management Backup for Hardware Management Specialist Backup receiving/reconciling of newly purchased computer equipment Backup support of Coupa approvals Backup support in daily direction of Genesys Works interns Strong verbal and written communication skills, exceptional listening skills Ability to prioritize, work under pressure and can multitask Able to work well both as an individual contributor and as part of a team Self-motivated and able to focus on day-to-day tasks Takes initiative and always looking to improve processes Interfaces with customers in a professional and friendly manner and is adept at resolving problems and diffusing difficult situations Works on other projects/initiatives as needed Onsite role at MGO MINIMUM REQUIREMENTS: Education - High School Diploma or Equivalent Technically sound Software knowledge/understanding Remedy knowledge Attention to detail COMPANY OVERVIEW We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.