Senior Service Technician

Johnson & Johnson is the world’s most comprehensive and broadly-based manufacturer of health care products. The organization is comprised of more than 275 operating companies with over 142,000 employees located in some 60 countries. With Global sales of USD 93.8 billion in 2021, Johnson & Johnson is recognized as one of the most admired and respected companies in the world. DePuy Synthes is the premier orthopaedic and neuro-surgery company in the world and is committed to putting patients first. DePuy Synthes aims to achieve this by bringing to innovative technology, training surgeons to increase the specialist pool and empowering patients by increasing awareness about disease conditions and its management. DePuy Synthes Joint Reconstruction has products ranging implants for hip, knee and shoulder replacement to technology for computer navigated joint replacement surgery. The Spine business deals in state-of-the-art technologies addressing spinal deformities, degeneration, spinal trauma and tumour. The Mitek division has products for arthroscopy and sports medicine while the Neuro division provides instrumentation and implants for neurological and general surgery Technical responsibility: Taking responsibilities for repairing and testing of DePuy and Ethicon Endo-Surgery products. Managing the end-to-end tools and IM&TE from setup in SAP to calibration management. Managing work orders, quotations, and Invoicing of service. Managing Repair Centre Upkeep, Housekeeping & Cleanliness. Managing spare parts inventory planning, ordering, and receiving. Working with Synthes Switzerland and other J&J companies for all repairs related work requirement (some overseas travel may be required). Using MD S&R to manage the repair activity. Taking responsibilities for mentoring and training new hire. Performing on site commissioning (installation) and maintenance of medical devices. Tracking warranties of instruments. Performing on-site or over the phone Customer Support. Managing Service Logistics (inwards and out wards repairs) Other Responsibilities: Ability to perform under time constrain requirements Quickly adapt and learn new technologies and train repair centre team Follow J&J as well as best practice processes to offer fast as well as high quality repair to the region At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location. Qualifications Bachelor’s degree in Engineering from an accredited university or college Experience in a heavily regulated industry (Automobile, Medical device) Experience working under a quality system requirement Understanding of the ISO / QSR requirements Knowledge of the SAP system At least 2 years of experience in a field service role. Ability to trouble-shoot and guide the service team on all technical aspects. Primary Location Singapore-Singapore-Singapore- Organization Johnson & Johnson Pte. Ltd. (8435) Job Function Quality Requisition ID 2206047354W