Dir Business Performance

The Zone Director of Business Performance drive analysis, presentation preparation, maintain region action item register, and support the operations with data driven insight. They will be the touchpoint for all zone project management initiatives and this individual will also be the central point of contact and coordination for all region analytics. Taking ownership of tracking key performance indicators from the zone level down to the individual level. Gather information from subject matter experts and Unit Leaders as needed to assist region management in meeting goals and objectives Consolidate information and conduct analysis, while delivering reporting model and develop region presentations regarding company key metrics (both Quantitative and Qualitative) Co-ordinate with appropriate Managers to ensure timely completion of Division initiatives and standards to drive operating areas results for all areas in the Zone Manage zone projects to ensure targets and deadlines are achieved, communicate findings with supporting data as needed Coordinate resources necessary for administrative and analytical success within the region Support field management with interactions across all reporting functions Educational Background: Bachelor’s Degree (or equivalent) Professional Experience: 5-8 Years related management experience 3-5 Years prior experience in Data Analytics Experience in car rental, hospitality, or tourism a plus Knowledge: Financial and business acumen Customer service resolution practices Excellent communication techniques Sales Management/Coaching ability Labor & Employment laws Operations Management Analysis and report modeling understanding Skills: Highly organized. Ability to interface with multi-faceted, cross-functional teams Expert knowledge of Microsoft office suite. Ability to handle complex analysis using Excel. Strong knowledge of PowerPoint. Strong Time Management skills Customer service aptitude - Ability to address and resolve customer service issues Flexible and able to adapt to changes Excellent oral and written communication skills Competencies: Build Talent Leading Courageously Personal Accountability Effective Communication Drives Collaboration Demonstrates Initiative Process Excellence Passion for Customer Service & Stakeholder Success Trust & Integrity Uses Insightful Judgement At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace. EOE, including disability/veteran