Team Leader - Dublin

Position: Initial Hygiene Team Leader Location: Red Cow, Dublin Contract: Full-Time, Permanent Salary: €28,000 - €29,000 per annum, Paid Monthly Reporting to Operations Manager Job Purpose Support management operations while continuously improving the quality and efficiency of the customer service provided by the Branch. Support, coordinate and develop driver resources and personnel. Key Responsibilities: Act as a point of contact for your drivers and service colleagues, Produce a programme of work for each of the service personnel, Attend any Branch/Admin Meetings when requested, Becoming familiarized with the In-House PO System, Check branch personnel expense forms and overtime claims, Good knowledge of workday to ensure colleagues record all holiday requests on Workday, Assist the Operations Manager with fleet ensuring all fleet requirements are being completed and all necessary paperwork is sent to the relevant departments on time, Have a good understanding of the branch Daily Vehicle Checks, Manage tickets raised in CCM actively updating, closing any aged tickets. Ensure open tickets are reassigned when colleagues leave the business or during times of annual leave or sickness. Reviewing aged tickets and where possible chasing for updates and closing, Resolving Customer complaints by liaising with the Operations Manager, and updating all tickets in ICABS. If appropriate informing the customer of progress, Ensure that all ICABS actions are completed within the required timescale, Any Health and Safety Incidents relating to the Branch are reported through Success Is No Accident (SINA), Arrange for the availability of Stock, PPE, RPE required for the service staff to carry out their work in the absence of the Warehouse Personnel, Weekly review or service personnel work grids and highlight any issues to the Operations Manager. Requirements Skills & Competencies Required; Desirable Skills: Ability to influence the actions of others and work with diverse groups of people, Proven communication skills to both internal and external stakeholders, Experience of Microsoft Office packages and databases, Route Planning/Optimisation. Critical Competencies Deliver Results Under pressure – Ability to recognise and overcome barriers to task completion. State of Service – Work with the operational teams to deliver contract state of service targets. Act Commercially Good Judgement – Review all business information before making any decision that affects our customer experience and service offering Flexible – Work with the other Team Leaders to ensure all holidays and unplanned absence are covered. Training – Makes a positive impact on others’ behaviour through effective training support. Manage Self Organisation – Prioritising & re-prioritising tasks in relation to conflicting demands on time. Self-Starter – Have the ability to work on your own initiative. Work with Others Collaborates – Effectively encourages professional working relationships with all colleagues and customers Co-operative – Demonstrates a willingness to co-operate with team members to deliver a first-class service to our customers effectively in a timely manner. Benefits What we offer in return: A Competitive Salary & Package, Job Security & Progression Opportunities, Company Phone & Laptop, Access to Company Pension, Refer A Friend Bonus Scheme, Employee Assistance Program & Cycle to Work Scheme, Increased Annual Leave & Sick Pay after LOS If you would like the chance to work in this exciting role for an innovative company, please apply. For more information on the Rentokil Initial family, please visit our website https://www.rentokil-initial.com/ Rentokil Initial are an equal opportunities employer and are committed to creating a diverse working environment. To find out how we process your data, view our privacy policy here.