Program Manager

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Functional Description: The Program Manager provides overall program management for projects in the Los Angeles Area. The Program Manager plans, manages and controls the day-to-day activities of a team, including subcontractors, and is responsible for the Profit and Loss of the contract. The position regularly interacts with key stakeholders at each municipal client and ensures that performance standards and customer needs are met. Job Track Description: Requires broad technical expertise and company/industry knowledge. Accountable for program management functions. Assists others in achieving goals. Manages performance appraisals and pay reviews. Manages training for 3 or more employees. Manages hiring and termination actions. General Profile Accountable for team performance and results. Manages professional employees and/or supervisors. Adapts plans and priorities based on resource and operational challenges. Acts based on policies, procedures. Receives guidance from managers. Provides technical guidance to employees, colleagues, and customers. Functional Knowledge Understands and applies concepts in the field of expertise. Has growing knowledge of other disciplines. Business Expertise Translates strategy and priorities into work product. Impact Positively impacts level of service. Influences the team’s ability to meet quality, volume, and timeline targets. Guides based on policies, resource requirements, budgets, and business plans. Leadership Builds team engagement to meet service and operational challenges. Provides recommendations for OT, operational expenses, and rollup data. Problem Solving Resolves technical, operational and organizational problems. Supports problem solving across an organizational matrix. Interpersonal Skills Guides and influences internal and external customers, or agencies. Responsibility Statements Guides the delivery of moderate to complex projects, programs, and/or portfolios. Manages programs or projects involving department or cross-functional teams. Plans and directs schedules, and project budgets. Full understanding of contract deliverables and systems provided under contract (both Conduent proprietary systems and other third-party applications provided under the contract) Directs the activities of project support staff and sub-contractors. Interface with Conduent data center regarding system tasks and change requests-document requirements, monitor progress, test changes prior to turnover to production environment. Assigns and monitors work of subject matter experts, providing support and interpretation of instructions. Coordinates project priorities that require critical thinking and complex problem solving. Communicates project scope, goals and responsibilities to the project team. Implement plan for achieving target revenues and profitability Achieve measurable results on time and on budget. Monitors performance in project control activities. Prepares and distributes reports related to project activities, general project management, and financial issues. Direct operations of contract management staff, subcontractor and technical staff to ensure performance standards are met. Complies with all policies, procedures, and standards. Qualifications Bachelor's degree in related field or equivalent preferred. 3 years’ experience in successful management role, including experience in a large scale, complex project environment preferably with P&L responsibility. Must possess the ability to work independently and collaboratively with others, have excellent communications skills, flexibility and assertiveness to meet goals. Parking or transportation-related or government agency experience is preferred but not required. Project Management Professional Certificate preferred. Complies with all policies, procedures, and standards Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the